Sr Account Manager

Job Summary

The Sr Account Manager owns the strategy and performance of assigned accounts, driving sustainable revenue growth through long-term customer partnerships. This role is responsible for identifying and developing high-value opportunities, engaging senior-level stakeholders and influencers, and expanding the company’s presence within assigned accounts. 

The role leads account planning and execution of an assigned vertical (Education, Commercial, Industrial), leveraging strategic selling skills, data analysis, and market insight to shape vertical development plans. Success requires effective management of distribution partners, disciplined pipeline development, and the ability to translate complex data into compelling customer-focused plans.

Essential Duties and Responsibilities

• Deliver sales targets for assigned accounts, with direct accountability for meeting and exceeding quarterly and annual revenue and profitability targets
• Build and direct Industry strategy using market data and sales analytics to prioritise customers, guide engagement plans, and respond to evolving market dynamics
• Maximize account revenue by increasing penetration, expanding contacts, and identifying and developing new opportunities aligned to sales goals & strategy
• Create and execute proactive account plans, including sales strategies, promotions, product placement, and coordinated account visits
• Lead account penetration planning in partnership with Jr Sales roles and sales leadership, including regular business reviews to track progress and results
• Own sales forecasting for assigned accounts, ensuring S&OP teams have timely, accurate inputs to support demand planning and supply alignment
• Serve as the primary liaison between customers and internal teams, representing the company at customer meetings and industry events as needed.

Job Requirements

Other Duties and Responsibilities:

• Identify customer and market opportunities, contributing new product & portfolio insights to support growth strategy
• Maintain strong awareness of market trends and competitive dynamics
• Own sales activity and performance reporting, ensuing accurate visibility into pipeline
• Proactively manage and resolve customer issues, escalating as needed to protect relationships and revenue
• Travel required, 50%

Skills and Abilities Required:

• Previous experience with proven results in new business sales, account management, named account and/or territory sales. Experience B2B selling into industrial supply, education, office solutions, healthcare, or commercial accounts strongly preferred.
• Proven success in territory and/or named account management, within industrial industry preferred
• Demonstrated ability to manage and grow large established customer accounts through strong relationship building and strategic engagement.
• Highly organized, self-motivated, and effective at long-term planning and prioritization
• Strong analytical and forecasting skills
• Clear, confident communicator with strong presentation and written/verbal communication skills
• Solutions oriented problem solver with a positive, results-driven mindset.

Education and Experience Required:

• Bachelor’s Degree in business or related field
• 4-7 years’ sales experience, with 5+ years outside sales experience, within the industry preferred

Computer equipment and level of software requirements:

• Intermediate PowerPoint
• Intermediate Excel
• Outlook
• Experience using CRM (Salesforce preferred)
• Experience using ERP systems (Sage preferred) to review customer and product data

Specific Knowledge, licenses, certifications REQUIRED:

• None

Supervisory Responsibilities:

• None

Training Requirements:

• None

Physical Demands:

• Must be able to travel to customer and prospect locations regularly
• Some lifting and assembly for product samples at tradeshows
• Must be able to stand for extended periods of time (tradeshows)

Physical Protective Equipment:

• None

Work Enviroment:

• Usual office working conditions

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the essential levels of knowledge, skills, or abilities.

Essential Job Function