Sales Support Specialist

Date:  Feb 2, 2024
Location: 

Waukegan, IL, US, 60087

Onsite or Remote:  Hybrid
Company Name:  Luxor

At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.

We are actively seeking a qualified Sales Support Specialist to become an integral part of our dynamic sales team, The role centers on servicing and maintaining designated accounts in collaboration with the sales team. Account maintenance involves providing support to customers through diverse communication channels and portals. Responsibilities also encompass managing projects in Excel, confirming pricing, overseeing order fulfillment, and handling tasks such as requesting freight quotes and processing order entries. Additionally, the position involves efficiently managing the orders pending approval report by promptly addressing order discrepancies with customers.

 

ESSENTIAL DUTIES AND Responsibilities:

 

Account Servicing and Retention:

  • Service and retain assigned accounts to ensure customer satisfaction and loyalty

 

Comprehensive Account Maintenance:

  • Perform comprehensive account maintenance and handle various administrative tasks to support seamless operations

 

Project Execution and Data Management:

  • Execute projects involving product uploads, portal management, and data entry, utilizing spreadsheet manipulation skills

 

Daily Task Management:

  • Manage daily tasks, including pricing updates, responding to phone calls and emails, obtaining freight quotes, and overseeing the open order report

 

Order Processing and Transaction Management:

  • Efficiently process and enter orders, including payment transactions

 

Proactive Customer Communication:

  • Proactively contact customers to obtain missing information, confirm pricing details, and address any order discrepancies promptly

 

CRM Record Management:

  • Create and maintain accurate customer records in the CRM system (Salesforce) to facilitate effective communication and streamlined processes

 

OTHER DUTIES AND RESPONSIBILITIES:

 

  • Interacting with other departments including customer service, purchasing, marketing, accounting, order entry
  • Other duties and projects as assigned

 

 

 

SKILLS AND ABILITIES REQUIRED:

 

  • Proven work experience as a Sales Administrator or Sales Support Representative
  • Experience managing customer accounts including pricing, freight quotes and order entry
  • Excellent organizational and multitasking skills
  • Attention to detail
  • High proficiency in problem solving
  • Strong written and verbal skills

 

EDUCATION AND EXPERIENCE REQUIRED:

 

  • 3-5 years sales experience
  • College degree preferred

Computer equipment and level of software requirements:

  • Intermediate Office Suite (PowerPoint, Word, Excel)
  • Outlook and Teams
  • Experience using CRM (Salesforce strongly preferred)
  • Experience using ERP systems (NetSuite preferred) to review sales orders, customer, pricing, sales, product data, etc.

 

Specific Knowledge, licenses, certifications REQUIRED:

 

  • None

 

TRAINING REQUIREMENTS:

 

  • None

 

PHYSICAL DEMANDS:

 

  • None

 

PHYSICAL PROTECTIVE EQUIPMENT:

 

  • None

 

WORK ENVIRONMENT:

 

  • Hybrid office environment: currently set at two company-directed remote working days.

 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other

job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

 

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the essential levels of knowledge, skills, or abilities.

 

 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Chicago

Job Segment: Sales Support, CRM, Data Entry, Fulfillment, Sales, Technology, Administrative, Operations