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Product Engagement Specialist -Stacks

Date:  Jul 22, 2022

remote, MA, US, remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Stacks Enterprise Solutions (SES) is seeking a Product Engagement Specialist to support implementation, training, and customer service of our newly developed education and workforce development solutions.  The Product Engagement Specialist will work directly with our SES team and customers to help drive engagement, access, and usage.  The Product Engagement Specialist will play a key role throughout the customer lifecycle, will enjoy supporting customers, and will be passionate about making a difference in EBSCO’s role in streamlining access to education and workforce development tools.


Primary responsibilities:

  • Customer training
  • Product implementation support
  • Develop product support documentation
  • Support product awareness initiatives
  • Customer communication and outreach


Required Skills: 

  • 2+ years of training and/or customer support experience
  • Bachelor’s degree or higher 
  • Excellent written and verbal communication skills 
  • Technical Acumen - for development of in-depth technical product knowledge 


Preferred Skills:

  • Education and/or workforce development experience
  • State and/or local government experience
  • Familiarity with LMSs and/or SISs
  • Online knowledge base management experience

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Job Segment: Customer Service