Share this Job

Customer Service / Tech Support Representative

Date:  Jan 11, 2022

Gurnee, IL, US, 60085

Company Name:  Stand Steady Company

At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Steady brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.


At Stand Steady, we create an innovative and forward-thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial, and other end markets, we are constantly developing functional products. We are looking for an excited, tech savvy Customer Service / Tech Support Rep that will represent two brands – Stand Steady and SideTrak!


The Customer Service / Tech Support Representative is our front line in communicating with customers and prospects for our brand. It is their job to ensure a positive interaction with every customer touch. SideTrak is a tech product, so they need an understanding of tech terminology and functionality. They will manage the phones, email, chat, and replacements. They are also responsible for daily troubleshooting of customer service and operational issues, as well as process improvements.


ESSENTIAL DUTIES AND Responsibilities:


  • Answer customer calls, email, and chat to within expected SLA timeframes and to brand standards.
  • Identify trends in issues and raise awareness to the team so they can be reviewed and resolved.
  • Troubleshoot and resolve customer and systems issues.
  • Update Customer Service templates and create other customer facing support documents when the troubleshooting recommendations change.
  • Respond to online reviews on sites like via the respective marketplaces.
  • Provide information to customers about products and services
  • Recommend and implement improved customer service and operational practices to provide better information, and/or reduce time spend.
  • Think strategically about improving the Stand Steady and SideTrak brands, communications, and processes.







  • Provide backup support for the office manager
  • Develop vast knowledge of products and parts
  • Other tasks and requirements that may occur in the general course of business




  • Knowledge of tech products
  • Knowledge of the online shopping experience
  • Strong written English
  • Strong problem-solving abilities




  • Work History Requirements:
    • Customer service experience  
  • Education Requirements:
    • Bachelor’s degree


Computer equipment and level of software requirements:


  • Microsoft office - intermediate
  • Online search – intermediate
  • Understanding of technology - intermediate


Specific Knowledge, licenses, certifications REQUIRED:


  • Internet search
  • Microsoft office





  • None




  • Relevant webinars and YouTube videos






  • Lift 30 lbs.




  • None




Usual office working conditions

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Chicago

Job Segment: Technical Support, Customer Service Representative, eCommerce, Customer Service, Technology, Sales