Share this Job

Associate Product Manager

Date: Apr 21, 2021

Location: Gurnee, IL, US, 60087

Company: EBSCO Industries Inc

At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.

GENERAL PURPOSE:

 

The Associate Product Manager is responsible for analyzing and making recommendations for Luxor’s existing product portfolio and future products.  For existing products, the activities include identifying new features, optimizing pricing, analyzing competition, compiling customer issues and trends in product quality.  For new products, tasks include ideation, initial marketing research, identifying potential products that can be sourced, reviewing prototypes and coordinating many go-live activities (e.g. instruction sheets, images, etc.).  The Associate Product Manager leverages their creativity, product knowledge, and an understanding of the business to maximize customer satisfaction and contribution margin on existing and new products. This position focuses on creating and bringing products to market which are innovative, value priced, functionally sound and easy to assemble, creating a positive customer experience and driving customer loyalty.

 

ESSENTIAL DUTIES AND Responsibilities:

  • Collect and synthesize quantitative product data and metrics through market research
  • Gather product requirements and align them with business goals
  • Coordinate with stakeholders to achieve the product vision
  • Work on developing product strategies
  • Gather product requirements, prioritize feature implementations and improve overall user experience
  • Continuous evaluation of industry trends, end-user insights, customer feedback, technical/mechanical advancements, competitive analysis, and marketing requirements
  • Analyze, track and report on product sales and trends against budgeted and forecasted plans; alerting team of positive and negative trends, and recommending responsive actions
  • Review short-term and long-term sales forecasts, special reports for accuracy
  • Execute competitive marketplace benchmarking and analysis for key product categories
  • Assist with forecasting to maintain ideal stock levels to support the business
  • Develop customer/product segmentations
  • In conjunction with other departments, understand and incorporate environmental, regulatory, competitive climate, and trends into product development programs
  • Identify cost reduction initiatives to improve value to the brand, customer, and consumer
  • Create competitive benchmarking that reflects understanding the consumer
  • Maintain a product management board to track new products, transitions, and discontinuations.  Include all relevant product specs, instructions, box art, UPCs, and other data needed to create listings across the marketplaces
  • Assist customer service with product questions and issues, elevate recurring issues to the QC team and NPD, and identify areas for improvement based on customer feedback communicated by the customer service team.  Research questions and reviews for our products across the marketplaces to find opportunities for improvement, line expansions, or altogether new products

 

 

Existing Products

 

  • Assess and recommend improvements for existing products
  • Address customer quality issues through changes in products, packaging or otherwise
  • Analyze and recommend pricing adjustments through intelligent re-pricing tools
  • Ensure that any product changes or corrections to product specs are updated consistently
  • Analyze current portfolio sales history and trends to recommend end of life targets. Communicate transition details to Marketing and Customer Service to ensure that content, photos, pricing, shipping, product grouping, and bill of material details correctly reflect the product offered.

New Products

  • Use market research processes, identifying new products to target, new product line extensions, and new categories based on market needs and demand
  • Identify and quantify product development prioritization metrics such as market demand, competitive differentiation, development resources, estimated sales, and speed to market
  • Assist in the establishment of business cases including product features, value proposition, financial metrics, go to market requirements, and timelines
  • Ensure accuracy of images, content, instructions, box art and any other go live product details
  • Work with Sales/Marketing to define the go-to-market strategy, helping them understand the product positioning, sales potential, key benefits and target customer
  • Track and review product development schedule progress
  • Inspect and test functionality of product samples to ensure accuracy to business case
  • Review instruction sheets for accuracy and ways to improve

 

OTHER DUTIES AND RESPONSIBILITIES:

 

  • Interacting with other departments – establishes and maintains very positive working relationships with New Product Development (NPD), Purchasing, and other teams
  • Participation in Industry/Customer Trade Shows, Conferences, and Events
  • Assists Marketing and New Product Development (NPD) teams with educating the sales teams on market insights, products, product marketing materials, spec sheets, social media campaigns, etc. as needed

 

SKILLS AND ABILITIES REQUIRED:

 

  • Familiarity with market research, consumers’ behavior and marketing techniques
  • Knowledge of project management tools, like Jira or Trello
  • Strong time management skills
  • Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.
  • Strong written and verbal skills
  • Data Analysis skills
  • Superior organizational skills
  • Goal oriented and self-driven
  • Works collaboratively and excels in a team environment
  • Solid knowledge of Marketing strategies, concepts, and practices, classical Marketing skills
  • Experience with the New Product Development process and lifecycle
  • Solid business acumen, management, and problem-solving skills
  • Advanced computer skills in Microsoft Office applications
  • Ability to travel 5-10% or as required

 

EDUCATION AND EXPERIENCE REQUIRED:

 

  • Should combine technical background with a Business Administration or Marketing degree, such as a BS/BA with emphasis in Marketing or related field
  • Minimum 2 years work experience in Product Management, Marketing and/or Marketing research, with consumer products or in a B2B product sales environment

 

 

Computer equipment and level of software requirements:

  • Proficiency with Office skills (Powerpoint, Word, Excel, Outlook)
  • Advanced Excel skills preferred
  • Experience with common ERP and CRM systems
  • Ability to perform “hands on” detailed data analysis using current data analysis and visualization tools over product sales, inventory levels, market data, etc.

 

Specific Knowledge, licenses, certifications REQUIRED:

 

  • None

 

 

SUPERVISORY RESPONSIBILITIES:

 

  • None

 

TRAINING REQUIREMENTS:

 

  • General employee training material offered  

.

PHYSICAL DEMANDS:

 

  • Ability to lift 20-30 pound boxes and product samples
  • While performing the duties of this job, the employee is frequently required to sit, talk, hear, read and requires the use of hands
  • This position does not require the use or operation of special equipment

 

PHYSICAL PROTECTIVE EQUIPMENT:

 

  • None

 

WORK ENVIRONMENT:

 

  • Usual office working conditions
  • This position works in a moderately noisy environment

 

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Chicago

Job Segment: Law, Product Manager, Market Research, Marketing Manager, Marketing, Legal, Operations