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Mgr, Academic Research

Date:  Nov 15, 2022

Birmingham, AL, US, 35242

Onsite or Remote:  Hybrid
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprising e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, which is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


Job Summary:

The Subscription Services Division of EBSCO Information Services (EIS), located in Birmingham, AL, is seeking a Manager for the Academic Research Team for our Publisher Operations Group.  We are looking for an enthusiastic, reliable, independent self-starter with an excellent work-ethic who wants to be challenged and grow.  The Manager will have the opportunity to work with our domestic and international EBSCO team members.


Job Responsibilities:

  • Manage a team of approximately 8 people responsible for working with Academic publishers to maintain their catalog of products and services within EBSCO’s product file
  • Analyze information and processes and develop more effective or efficient processes and strategies
  • Regularly review team performance; collaborate with them on improvement initiatives and objectives
  • Hire, train, motivate and coach employees as they provide attentive, efficient service to offices, assessing employee performance and providing helpful feedback and training 
  • Foster a growth mindset in all employees
  • Frequently review reporting/KPIs to measure quality and performance factors
  • Assist with special projects and analysis as needed


Job Requirements:

  • Bachelor’s degree
  • 5+ years continuous office experience in a corporate or academic setting
  • Ability to work with all levels of management
  • 1+ years managing / working in a large project team type of environment
  • Strong proficiency with Microsoft Excel and PowerPoint


Essential Job Functions:

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and attention to detail
  • Excellent time management skills with proven ability to meet deadlines
  • Strong analytical and problem-solving skills


Preferred Skills:

  • Experience with AppSheet
  • Experience with Tableau


We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

Job Segment: Manager, Management