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Customer Account Representative

Date:  Jul 21, 2021

Birmingham, AL, US, 35242

Company Name:  EBSCO Information Services

EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of businesses that are within 5 different industries including Information Services, Publishing, Manufacturing, Real Estate and Insurance Services. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.


EBSCO Information Services, a leader in online journal technology, is seeking a Customer Account Representative to work in a fast-paced, deadline-driven customer service environment. The best candidates will be able to provide top customer service to EBSCO customers, publishers and fellow employees involved in the Electronic Package Management cycle. This role will directly support our Electronic Package Renewal customer interface in EBSCOnet, powered by EBSCO’s Rapid Renewal software. 

The ideal candidate will have strong analytical skills and be comfortable working with large numbers. The candidate will be responsible for dealing with regional offices and publishers, maintaining detailed records in Excel and internal systems, and making large value payments to publishers on behalf of EBSCO customers for electronic packages. Attention to detail will be required in keying adjustments, making payments, reconciling large data files, loading data to EBSCO’s mainframe and acting as a liaison between publishers and EBSCO regional offices. This employee will also be expected to rapidly assimilate new concepts concerning processing of electronic packages, and will need to quickly learn EBSCO’s supporting systems in working with electronic packages.


Position Requirements:

  • Highschool Diploma or GED
  • One to three years of experience in corporate/office customer service. This includes demonstrated experience in a customer service role handling customer service issues via correspondence, telephone and email. Bachelor’s degree can substitute for experience.
  • 1+ years of experience in MS Word, Excel and Outlook

Preferred Skills and Experience:

  • Experience handling a variety of administrative tasks and working with deadlines
  • Strong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skills.
  • Must have the ability to handle multiple tasks and set priorities in a team-oriented environment.


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

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