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Client Services Specialist

Date: Jul 10, 2019

Location: Birmingham, AL, US, 35243

Company: EBSCO Industries Inc

Valent Group is a privately held independent risk consulting firm based in Birmingham, Alabama, with multiple locations in the southeastern United States. These offices provide all lines of insurance in partnership with specialized carriers. Valent Group was named a 2018 Best Practices Agency by the Independent Insurance Agents & Brokers of America and has the backing of EBSCO Industries, Inc., a global corporation which began in 1944 and now owns more than 20 businesses in a variety of industries. We offer competitive salaries and benefits, including medical/dental/vision plans, life insurance and other ancillary benefits, profit sharing, employee perks and more.


We are on an ambitious growth journey and seeking a client services specialist for our Commercial Lines Division – (business insurance including property and casualty, worker’s compensation and other commercial programs for business and industry).


We’re big on white-glove, customer service. And we do mean BIG. We are looking for a client services specialist with a passion for customer service. To thrive on our customer service team you will also need to bring a:


Passion for service, our clients and their insurance programs.

Curiosity to solve problems through innovative and out-of-the box services.

Team-oriented, working with others to get the job done.

A responsive, can-do Attitude, which is at the center of our service.


This is what we believe it takes to deliver a Fortune 1000 customer experience to our middle market clients. And we believe our clients deserve nothing less.


Primary Duties/Responsibilities:

  • Provides support to client managers, producers and other team members when needed.
  • Under supervision, provides administrative and operational support to existing accounts and clients. This may involve answering questions, furnishing supporting documentation, interpreting and communicating policy coverage, etc.
  • Under supervision, issues and processes various insurance documents, such as Certificates of Insurance, Evidence of Property Coverage, billing certificates, renewals, etc.
  • Under supervision, processes policy renewal requests and endorsements.
  • Inputs and tracks activities in account management systems.


Required Qualifications:

  • High school diploma or equivalent
  • Strong communication skills (verbal and written)
  • Proficient in Microsoft Office


Preferred Qualifications:

  • Prior insurance experience


About You:

“Responsive” is your middle name. You’re all about the team – internal and external. Difficult, time-sensitive, and challenging tasks are no biggie; you handle all situations with ease and a positive attitude. When you see a problem, you bring a solution. Others would say that your work ethic and work product is of the highest excellence. You are known for going above and beyond, over and again.


Reasonable accomodations will be made where appropriate to individuals to perform the essential functions of the position. Individuals in this role will be required to sit, operate varied office equipment and machinery and be required to lift and move items of 10-15 pounds, occasionally up to 25 pounds. Individuals must be mobile to perform required tasks of the role, and limited travel via auto or common carrier may be required for business purposes.


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

Job Segment: Consulting, Technology, Customer Service