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Customer Service Representative

Date:  Oct 13, 2021

Alabaster, AL, US, 35007

Company Name:  Publishers Warehouse

EBSCO Industries, Inc. (EBSCO), headquartered in Birmingham, Alabama, is one of the largest privately held and family-owned companies in the United States. EBSCO was founded in 1944 by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has grown and evolved over time into a holding company with a global portfolio comprised of dozens of entities in over 15 separate industries/markets, including Information services, outdoor products, real estate, manufacturing and distribution, and insurance services. We provide valuable support services to our subsidiaries to support their growth. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.


Publisher's Warehouse is seeking a Customer Service Representative for our location in Alabaster, 
AL. The CSR must be friendly, energetic,  ambitious,  professional, self-motivated and who also 
possess a  People  First attitude to join our team.


Job Responsibilities
•   Identify and assess customer's needs to provide solutions
•   Provide accurate, valid and complete information by using the correct methods and tools
•   Handle customer complaints, provide appropriate solutions and alternatives within the time 
limits; follow through to ensure resolution is reached.
•   Keep record of customer interactions, process customer purchase orders and file documents
•   Follow communication procedures, guidelines and policies

Job Requirements
•   High school diploma or equivalent
•   0-1  year customer support experience
•   Excellent communication skills, both verbal and written

Preferred Skills
•   Experience with Microsoft excel and word
•   Team player
•   Problem solving skills

Essential Job Functions
•   Handle and log customer calls and orders
•   Respond in a timely manner to call or email request from both internal and external customers
•   Email information, reports,  and invoices to customers
•   Ability to meet tight deadlines,  handle emergencies and changing priorities


We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

Job Segment: Customer Service Representative, Warehouse, Real Estate, Customer Service, Manufacturing, Sales