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Training Specialist-Moultrie Mobile

Date:  May 3, 2022
Location: 

Birmingham, AL, US, 35242

Onsite or Remote:  Hybrid
Company Name:  PRADCO Outdoor Brands

Headquartered in Birmingham, Alabama, Moultrie Mobile (www.moultriemobile.com) is a rapidly scaling software and cellular camera platform used by hunters, property owners, jobsite managers, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. Moultrie is first and foremost customer driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. Moultrie Mobile is a division of PRADCO Outdoor Brands, a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO has been in business since 1894, and we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.

We are guided by the following principles: We put the customer first.; We are curious and seek to learn.; We take ownership.; We are grounded.; We win as a team.; We are builders working with relentless energy, urgency, passion, and drive.; We innovate, experiment, and take risks.

Training Specialist Job Description

 

Initial and ongoing agent training are crucial for the continued success of the MM Customer Success Department as the company grows and changes. The Training Specialist (TS) is responsible for developing and conducting training and ongoing education programs for MM CS team members. This includes the ability to launch new agents successfully directly out of training as well as identifying areas of opportunity for continued/area-specific training. The primary measure of success for this role is a well-trained, agile team as proven by agent and team metrics that exceed expectations at all points.

 

Responsibilities will include:

  • Develop and maintain current, comprehensive training materials for all new team members
  • Ensure new agents have all necessary equipment and access to begin training
  • Conduct training sessions for all new agents
  • Monitor progress of all new agents in training and flag any early concerning trends
  • Develop and maintain current, comprehensive training materials for continued agent education
  • Develop year-round training calendar for continued agent education at regular intervals including focus area modules for CS All Hands
  • Conduct ongoing education/area-specific training sessions as needed for team
  • Monitor the effectiveness of training on agents using individual or group performance results
  • Collect feedback on training sessions from attendees to use for future improvements to content and presentation

 

Requirements:

  • High School Diploma
  • Minimum of 3 years’ experience in Customer Service with a focus on Training
  • Minimum of 1 year experience in Zendesk

 

Preferred Skills:

  • Experience with training design and delivery
  • Experience coaching to soft skill best practices preferred
  • Demonstrated effective organizational and communication skills
  • Attention to detail and high quality of work

 

 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Birmingham

Job Segment: Training, Telecom, Telecommunications, User Experience, Operations, Technology