Director of Quality

Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.

As the Director of Quality, you will be an individual contributor with a 100% focus on end-to-end performance and reliability of our products and services. While you may build a team over time, your initial role will be a hands-on leadership position with direct influence over quality assessments and the implementation of quality standards. This position will focus on cross-functional collaboration with Software Engineering, Device Engineering, and Operations teams.

*This is a local position based in Birmingham, and you will work closely with leadership to ensure that quality standards align with overall product and service delivery goals.

Key Responsibilities:

Quality Assurance & Performance Measurement

• Measure End-to-End Quality: Objectively evaluate the quality of existing services and systems to prioritize fixes that will benefit both customers and business outcomes.
• Establish Quality Standards: Collaborate with management and engineers to define quality and reliability standards based on product and consumer requirements.
• In-Process Inspection: Develop testing methods and procedures to assess service delivery processes, ensuring continuous improvement in quality.
• Quality Documentation: Create and maintain a product quality documentation system by writing and updating quality assurance procedures.
• Performance Benchmarking: Develop and publish baseline performance metrics for products and services. Identify areas for performance improvement across the software and hardware domains.

Quality Alignment & Planning

• Align with Product Schedules: Ensure quality assessments are closely aligned with overall product and service delivery timelines.
• Planning & Estimation: Accurately plan, estimate, and track the delivery of quality team’s workload and tasks.
• Operational Requirements: Schedule and assign quality assurance tasks to meet operational needs and follow up to ensure completion and results.
• Budget Management: Develop and manage quarterly and annual budgets for the quality team.
• Goal Setting: Influence company-wide goal setting, break them down into actionable sub-goals for the quality team, and track progress.
• Resource Management: Secure the necessary tools, equipment, and resources required to meet company objectives.

Leadership & Cultural Excellence

• Promote Quality Culture: Foster and champion a culture of excellence within the organization, ensuring that quality is embedded in every team and process.
• Cross-Functional Collaboration: Collaborate with Software Engineering, Device Engineering, and Operations teams to define and adhere to shared definitions of ‘quality.’
• Quality Metrics: Regularly publish and update quality metrics, keeping all stakeholders informed on progress and challenges.

Team Development & Growth

• Team Building: Over time, build and develop a high-performing quality assurance team through recruiting, selecting, orienting, and training new employees.
• Performance Management: Manage the performance of the quality team by providing ongoing coaching, counseling, and discipline when necessary.
• Continuous Improvement: Ensure quality is maintained and improved by planning, monitoring, and appraising job results and team contributions.

Qualifications:

Education & Experience:

• Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. Master’s degree or certifications in quality assurance (e.g., Six Sigma, CQE) preferred.
• 7+ years of experience in a quality assurance role, with a focus on both software and hardware systems.
• Proven leadership experience in managing quality assurance processes, cross-functional collaboration, and performance measurement in a fast-paced environment.
• Strong experience in working with software systems (e.g., software testing, QA automation, continuous integration) and hardware systems (e.g., product testing, reliability assessments).
• Solid understanding of quality frameworks such as ISO, Six Sigma, Lean, and other quality management methodologies.

Skills & Competencies:

• Strong Analytical Skills: Ability to objectively assess the quality of products and services, identify opportunities for improvement, and implement effective solutions.
• Problem-Solving: Excellent problem-solving skills to address complex quality issues in both hardware and software domains.
• Cross-Functional Collaboration: Proven ability to work effectively across departments (Software Engineering, Device Engineering, and Operations) to align quality initiatives.
• Leadership & Mentoring: Ability to mentor and guide a quality assurance team, even if team-building occurs in phases.
• Excellent Communication: Strong written and verbal communication skills to communicate quality metrics, strategies, and issues with various stakeholders.
• Project Management: Strong planning and organizational skills to manage multiple projects, deadlines, and resources effectively.
• Additional Requirements:
• Local to Birmingham: This role requires the individual to be local to the Birmingham area for collaboration and company involvement.
• Adaptability: Comfortable in a fast-paced, dynamic environment where priorities may shift based on business needs.
• Commitment to Quality: A passion for quality, continuous improvement, and achieving excellence in all aspects of the business.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.