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Customer Service Rep., French Speaking Remote

Date:  Feb 28, 2023
Location: 

Birmingham, AL, US, 35242

Onsite or Remote:  Remote
Company Name:  PRADCO Outdoor Brands

Headquartered in Birmingham, Alabama, Moultrie Mobile (www.moultriemobile.com) is a rapidly scaling software and cellular camera platform used by hunters, property owners, jobsite managers, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. Moultrie is first and foremost customer driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. Moultrie Mobile is a division of PRADCO Outdoor Brands, a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO has been in business since 1894, and we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.

We are guided by the following principles: We put the customer first.; We are curious and seek to learn.; We take ownership.; We are grounded.; We win as a team.; We are builders working with relentless energy, urgency, passion, and drive.; We innovate, experiment, and take risks.

 

Moultrie Mobile is currently seeking an energetic, goal-oriented Customer Success Representative that speaks fluent French, preferably Canadian French, who also has a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.  We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment! 
 
JOB RESPONSIBILITIES 

  • Serve as the main point of contact for Moultrie Mobile customers via phone, email, live chat, social media, text, etc 
  • Quickly become an expert in the Moultrie Mobile product suite 
  • Resolve customer inquiries 
  • Maintain a quality rating by following procedure and acting in the customers’ best interest  
  • Record all interactions with customers in the provided CRM system 
  • Meet evolving department goals and metrics

 
JOB REQUIREMENTS 

  • High School Diploma 
  • A minimum of 1-year experience providing support in a customer service environment 
  • Fluent in French, preferably Canadian French. Able to communicate verbally and in writing about technical issues involved with cellular cameras
  • Willingness to work a flexible schedule including some evenings and weekends 
  • Ability to work in a remote setting with a reliable internet connection 
  • Great communication skills 
  • Goal-oriented mindset
  • Strong Time-management skills 

 
PREFERRED SKILLS 

  • College degree 
  • Experience working with Zendesk or similar CRM system
  • Appreciation for the outdoors 
  • Coachable, empathetic mindset
  • Ability to multitask
     

 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Birmingham

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