Client Support Specialist

Date:  Feb 24, 2024

Mobile, AL, US, 36609

Onsite or Remote:  Onsite
Company Name:  Valent Group

Valent Group is a privately held independent risk consulting firm based in Birmingham, Alabama, with multiple locations in the southeastern United States. These offices provide all lines of insurance in partnership with specialized carriers. Valent Group was named a 2018 Best Practices Agency by the Independent Insurance Agents & Brokers of America and has the backing of EBSCO Industries, Inc., a global corporation which began in 1944 and now owns more than 20 businesses in a variety of industries. We offer competitive salaries and benefits, including medical/dental/vision plans, life insurance and other ancillary benefits, profit sharing, employee perks and more.


Are you a people person that has a knack for attention to detail? Are you looking to expand your career? As a Client Support Specialist, you’ll set the tone for the experience our clients and visitors have come to expect while also providing support to our Personal Lines division.  You will have the opportunity to grow your career within the insurance industry and have a career progression path.


The ideal candidate has a Passion for service. Has a responsive, can-do Attitude, which is at the center of our service. They have Curiosity to solve problems through innovative and out-of-the box services. And are Team-oriented, working with others to get the job done. It’s not just what we do, but how we do it.


In this role you will:

  •  Provides administrative and operational support to existing accounts and clients. This may involve answering questions, furnishing supporting documentation.
  • Welcomes and directs visitors and clients appropriately.
  • Support new business by taking quote information and accessing carrier systems.
  • Complete agency bill payments for insured's and mortgagee's.
  • Input information and track activities in account management system software program
  • Receive and process mail, packages, and courier deliveries and distribute items.
  • Under supervision, issue, and process various insurance documents, such as Certificates of Insurance, Evidence of Property Coverage, renewals, etc.
  • Under supervision, process policy renewal requests and endorsements.
  • Perform other related duties as assigned.


You have:

  • High school diploma or equivalent
  • At least 1-year prior experience in an insurance office setting
  • Some experience in customer service or administrative role
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong time management skills and ability to prioritize frequent deadlines
  • Ability to function well in a high-paced and at times stressful environment
  • High proficiency in Microsoft Office


You may have:

  • Bachelor’s or other educational degree(s)
  • Current Property and Casualty license in the state of Alabama
  • CISR, CIC, CRM, CPCU or other professional designations
  • Experience using various agency management systems, including, but not limited to: Vertafore Agency Platform/AMS360/Work Smart/Image Right and others



We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Mobile AL

Job Segment: Consulting, CRM, Customer Service, Technology