Fulfillment Manager

Job Summary

Manages warehouse operations, processes, and resources. Oversees receiving and stowing, picking and packing, shipping, inventory management, and documentation. Monitors the safety and security of goods and materials. Utilizes a warehouse management system (WMS), enterprise resource system (ERP), or other system to track and analyze processes and performance. Implements strong safety policies and procedures.Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area. 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Job Responsibilities

• Achieves warehouse operation objectives while reinforcing standards and procedures as defined by Bailey International and the Director of Fulfillment
• Actively seeks opportunities for continued improvement in Warehouse operations by analyzing process workflow, warehouse design, and warehouse operation system and recommends improvements as needed
• Manages audits and annual physical inventories as required and develops plans to eliminate lost inventory to less than 1% COS annually
• Communicates results vs established metrics for inbound receiving within quality control specifications and executes direction given by Supply Chain on disposition of goods
• Facilitates the process for inbound and outbound damage to goods and monitors product loading to reduce errors and waste
• Builds and maintains relationships with service providers to support business needs within the department
• Defines, prioritizes, and reviews workload to ensure staffing levels are sufficient to execute timely movement of materials to support production
• Directs employees who perform receiving, inventory control and shipping functions in support of plant production operations
• Manages large scale projects within a manufacturing setting
• Resolves employee, mechanical, operational, and resource related issues that arise during the shift so that individual and team productivity is maintained
• Leads the warehouse, receiving and shipping teams
• Recruits, mentors, and coaches employees
• Maintains a safe and healthy work environment for areas of responsibility
• Safely operates machinery within the warehouse (i.e., forklift, scissor lift, etc.)
• Trains and licenses team members in the safe and proper use of on machinery within the warehouse (i.e., forklift, scissor lift, etc.)

Role - Based Competencies

• Business Planning and Analysis: Ability to assess business needs and goals, get consensus on planning and projections
• Sponsorship: The ability to communicate business needs and desired outcomes to the organization
• Collaboration: Collaborates effectively up and down the organization in an open, transparent, and fact-based manner
• Initiative: Able to take initiative with confidence, knows when to ask for guidance
• Communication: Strong written and verbal communications skills to effectively work with stakeholders across the company
• Understanding of trends: Follow and report on and take actions against research trends
• Results driven: Demonstrated experience in delivering sustainable results in sales and marketing
• Customer Focus: Understands the importance of winning over the customer and building a strong relationship to achieve long-term success
• Leadership: Ability to lead and motivate people to achieve the desired objectives of the organization

• Business Planning and Analysis: Ability to assess business needs and goals, get consensus on planning and projections
• Sponsorship: The ability to communicate business needs and desired outcomes to the organization
• Collaboration: Collaborates effectively up and down the organization in an open, transparent, and fact-based manner
• Initiative: Able to take initiative with confidence, knows when to ask for guidance
• Communication: Strong written and verbal communications skills to effectively work with stakeholders across the company
• Understanding of trends: Follow and report on and take actions against research trends
• Results driven: Demonstrated experience in delivering sustainable results in sales and marketing
• Customer Focus: Understands the importance of winning over the customer and building a strong relationship to achieve long-term success
• Leadership: Ability to lead and motivate people to achieve the desired objectives of the organization

Job Requirements

• High school diploma/GED or at least one year of equivalent work experience
• At least five years of progressive work experience in or more years of experience in a warehouse role with at least three years of supervisory experience 
• Forklift license/Forklift operation experience

  Preferred

  • Bachelor’s degree in industrial science discipline, Business Administration, or related field and/or related military experience
  • Experience working with different warehouse management systems
  Intermediate to advanced skills in Microsoft Office products

Essential Job Function

• Works autonomously and collaboratively in a fast past environment while maintaining a professional and upbeat attitude
• Stands for prolonged periods of time with or without reasonable accommodation
• Performs repetitive motion work including hands, arms, and wrists 100% of the time with or without reasonable accommodation
• Lift up to 50 pounds with or without reasonable accommodation
• Ability to sit and/or work on a computer for extended periods of time with or without reasonable accommodations
• Ability to walk throughout a large facility with or without reasonable accommodation
• Tolerates odors, fumes and airborne particles from machines and chemicals with or without reasonable accommodations
• Tolerates various levels of heat with or without reasonable accommodations
• Tolerates moderate to loud noise levels with or without reasonable accommodations
• Outstanding, organizational, interpersonal, and communication skills (written and verbal)
• Strong analytical and problem-solving