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Digital Discovery Librarian-Content Management Administrator

Date:  Jun 17, 2022

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Industries, Inc. (EBSCO), headquartered in Birmingham, Alabama, is one of the largest privately held and family-owned companies in the United States. EBSCO was founded in 1944 by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has grown and evolved over time into a holding company with a global portfolio comprised of dozens of entities in over 15 separate industries/markets, including Information services, outdoor products, real estate, manufacturing and distribution, and insurance services. We provide valuable support services to our subsidiaries to support their growth. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.

Job Title: Digital Discovery Librarian – Content Management Administrator

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

EBSCO's LearningExpress division in New York City, is seeking an enthusiastic and service-oriented Digital Discovery Librarian. The successful candidate will be a vital member of the LearningExpress technology team and work with the Content and Development teams to ensure that our content uses controlled vocabularies and standard metadata. They will be responsible for working with library systems and digital content seamlessly integrate with the LearningExpress Content Management System. The incumbent will leverage user experience principles and assessment methodologies to develop searching, browsing, and indexing solutions that will meet the emerging needs of the LearningExpress customer base. The successful candidate will also be responsible for managing CMS Admin Tools used to author the e-learning content, provide technical support and product training. As the ideal candidate, you have demonstrated experience managing library systems, working with vendors, and working with content management systems. Diplomatic and collaborative, with superb technology and organizational skills, you excel in team and remote work environments.


Primary Responsibilities –

  • Manage the internal LearningExpress Content Management and Metadata System.
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements to improve product quality
  • Provide technical support to internal customers regarding the Content Management System
  • Liaison with EBSCO Information Services Content ART regarding controlled vocabularies, and indexable metadata
  • Provide production demonstrations
  • Work with customers on the integration of the library systems and digital content into the LearningExpress Platform
  • Assist with user research, market research, and usability testing
  • Prepare reports and visualizations by gathering data from databases, spreadsheets, and analytics platforms
  • Assist in planning and development of training material for internal customers


Required Qualifications

  • Master's degree in Library and Information Sciences from an ALA-accredited institution
  • 5 years of professional experience providing primary support for an integrated library system or library service platform
  • Ability to communicate clearly and effectively to technical and non-technical audiences
  • Experience in working in a fast-paced environment with shifting priorities
  • Knowledge of OpenURL resolvers, proxy services, digital repositories, and interlibrary loans
  • Knowledge of current and emerging standards, formats, and protocols used in library systems, such as MARC, BIBFRAME, OpenURL, KBART, XML, Linked Data and RDF, OAI-PMH, SIP2 and Z39.50 Job 1 of 2
  • Proficient in Microsoft Office 365   
  • Preferred Qualification: Passionate about EBSCO products
  • Knowledge of Identity Access Management protocols, such as LTI, OpenID Connect, and SAML
  • Experience with Google Analytics, AWS Quicksite, and others
  • Experience in JavaScript, SQL, CSS, and other tools and languages commonly employed in web projects
  • Experience in managing discovery layers such as Encore, Summon, or Primo
  • Experience with administrating CMSs (Drupal, WordPress, Others)
  • Experience with Rally, SharePoint and Confluence

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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