Help Desk Intern

Date:  Sep 29, 2023

Ipswich, MA, US, 01938

Onsite or Remote:  Onsite
Company Name:  EBSCO Industries

EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of businesses that are within 5 different industries including Information Services, Publishing, Manufacturing, Real Estate and Insurance Services. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.


EBSCO’s Ipswich-based helpdesk team has an exciting opportunity for an intern to join their group. This intern will help support our Ipswich campus with a variety of duties including but not limited to:

  • Respond to user requests for service, troubleshoot problems and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors
  • Assist with inventory check-in, storage room maintenance and recycling of old hardware.
  • Other duties as requested.


Basic Requirements:

  • High school Diploma
  • 6 months or more technical experience either through school or work.
  • Ability to lift 15-44lbs.
  • Ability to work onsite at EIS HQ at least 15 hours a week


Preferred Requirements:

  • Previous technical internship experience
  • Currently enrolled in a collegiate IT and or MIS degree program
  • Tech savvy, enjoys working with people and computers.
  • Ability to work autonomously in a very fast paced environment.


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

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