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Utility Clerk Representative

Date: Jul 12, 2019

Location: Birmingham, AL, US, 35242

Company: EBSCO Industries Inc

EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of businesses that are within 5 different industries including Information Services, Publishing, Manufacturing, Real Estate and Insurance Services. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.

This position is for the Clerk in our Publisher Operations internal mailroom.  It requires a person who can work with minimal supervision, prioritize work and make competent decisions. Candidate should be an effective communicator with strong organizational, troubleshooting and problem-solving skills. Candidate must be flexible while working in a fast-paced, high volume, team-oriented, deadline driven environment.

Basic Qualifications:


  • Minimum of 1-year clerical experience
  • High school diploma or GED equivalent



  • Must have good communication skills both written and oral.
  • Detail oriented.
  • Ability to troubleshoot low – medium complex issues with little guidance.
  • Routine problem-solving skills.
  • 2 years’ experience with Microsoft Excel, Word, and Outlook
  • Ability to easily pick-up boxes/containers over 25 lbs.
  • Ability to reach over your head to sort mail into bends.


Additional Skills/Descriptors:

  • Ability to learn new processes quickly.
  • Ability to adjust to changing priorities.
  • Ability to multi-task.
  • Ability to manage low-medium complex issues in a timely manner.
  • Ability to adjust schedule to the needs of our business.
  • Ability to physically handle large stacks of material.
  • Experience with Adobe or other PDF applications


Other responsibilities include:


  • Work with our scanning software to print and distribute electronic documents sent from regional offices.
  • Receive, sort, and pass out paper mail.
  • Work with Excel, Word, Adobe, & Outlook
  • Prep incoming documents for scanning into our internal document retention software.
  • Once scanned, enter items in our document ticketing system.
  • Responsible for receiving, researching and reshipping orders that have been sent to EBSCO in error.
  • Perform the role of a floater to assist other areas during high peek seasons.
  • Deliver packages to the EBSCO external mailroom.
  • Other duties as assigned by Manager

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

Job Segment: Architecture, Clerical, Real Estate, Mailroom, Engineering, Administrative, Sales, Operations