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Customer Service Representative

Date: Apr 15, 2019

Location: 35242, AL, US, 35242

Company: EBSCO Industries Inc

EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of businesses that are within 5 different industries including Information Services, Publishing, Manufacturing, Real Estate and Insurance Services. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams.


EBSCO Information Services’ Southeast Regional Office located in Mt. Laurel, Alabama, is seeking a Customer Service Representative to work in a fast-paced, deadline-driven customer service environment. The Representative will manage a portfolio of accounts that includes corporate and medical, aiding with selection, ordering and renewal of magazines in both print and digital format.  EBSCO’s Customer Service team is rated tops by our customers, and we are looking for a candidate who is committed to providing a high level of service.

The ideal candidate will be self motivated and enjoy working independently but also willing to collaborate internally with other customer service staff as well as with other departments within the company to generate ideas and address customer issues. Creative thinking and problem- solving skills are essential, as is flexibility and a willingness to learn new skills and adapt to a changing environment.


Basic Qualifications:

• Must have 1 or more years of customer service or clerical experience. This can include experience in a retail environment.

• A minimum of 1 year demonstrated experience using MS Word, EXCEL, Outlook and Internet.


Preferred Skills:

• Employment experiences in handling varied administrative tasks that are non-routine and not repetitive in nature.

• Excellent organizational and follow-up skills

Bachelor's degree

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Birmingham

Job Segment: Customer Service Representative, Clerical, Real Estate, Customer Service, Administrative, Sales