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Sr Site Reliability Engineer

Date:  Jan 3, 2023

remote, MA, US, remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.


EBSCO Clinical Decisions is building a Site Reliability Engineering Team (SRE). As a member of the SRE team, you will work on combining operational excellence with development experience to create a highly scalable and reliable environment. As a member of the SRE team, you will be responsible for building resiliency and reliability in our ecosystem. You will use your operational and development experience to improve the availability, performance, monitoring, and emergency response of Clinical Decision services. 


You will:

  • Help define and execute a comprehensive reliability and observability strategy, ensuring EBSCO's systems are always available.
  • Maintain and enhance CI/CD pipeline to build and deploy microservices efficiently and reliably.
  • Utilize technical, procedural, and financial data to reduce toil and increase efficiency.
  • Troubleshoot stack-wide engineering issues related to software, network, applications, and cloud service providers.
  • Coach peer SREs and development teams on how to build highly available systems.


Required Skill Set

  • Over 5 years of professional experience in software development or related field.
  • Proficient in one or more of these programming languages (Go, Python, Java, or Javascript).
  • Good understanding of AWS Fundamentals (certification preferred, any one of the devops, sysops, networking, or security).
  • Strong networking fundamentals (understanding of AWS VPC, Subnet, Routing, IP Tables, Transit Gateway, VPC Peering).
  • Good understanding of IAC (Infrastructure as code) and solid command on Terraform or Cloudformation.
  • Experience with Observability tools like Datadog, Kiali, Grifana, Prometheus.
  • Excellent debugging skills.
  • Excellent understanding of reliability and quality.


Preferred Skill Set

  • Experience with setting up and administering Kubernetes. 
  • Experience with installing and managing service mesh like Istio or AWS App Mesh.
  • Good understanding of SLO, SLI, and SLA.
  • Prior experience on an SRE team.
  • Experience with Gitlab platform.
  • Experience with writing serverless functions to automate responses to alerts.


Target Annual Salary Range: $81,105-115,865.  The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:



We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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