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Collection Development Manager - Canada

Date:  Sep 27, 2021
Location: 

Toronto, ON, CA, 66777

Company Name:  GOBI

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.

The Collection Development Manager is responsible for maintaining relationships with current customers and potential customers by identifying and selling all academic products and services offered by the GOBI within their assigned territory.  Through a consultative sales process, the successful candidate will provide library workflow solutions designed to increase library efficiency, retain current sales, generate and pursue new business opportunities, and build customer loyalty.  Position is currently 100% remote, but will require overnight travel when guidelines permit.  Overall travel is estimated at 50%.

 

Primary Responsibilities:

  • Identify new sales opportunities, while retaining current business, within existing accounts while maintaining profitability goals that meet or exceed territorial sales goals established by sales management.  Meet individual and team sales goals for specific product lines.
  • Sell products and services by establishing contacts and developing strong relationships with prospects; recommend product and service solutions.  Maintain relationships with customer by providing support, information, and guidance; researching and recommending new opportunities; recommending product and service improvements.
  • Evaluate workflow solutions to increase library efficiency where GOBI services can help address needs.  Acts as a consultant with regard to workflow improvements in the library.
  • Supervise collection development process between GOBI and the Library customer.  Create and maintain approval book and slip plans and implement new collection methods such as demand driven selection and ebook-preferred approval plans.
  • Create, implement and manage the appropriate sales process utilizing internal resources including Customer Relationship Management software.  Responsible for proficiency on all GOBI ordering, technical service and Collection Development applications and interfaces.
  • Prepare reports and make recommendations (such as discounts) by collecting, analyzing, and summarizing information.
  • Work closely with Customer Service Bibliographers to assure customer profile reflects true collection requirements.  Maintain professional and technical knowledge of industry and library trends.
  • Communicates and interacts with multiple departments and business units (Operations, Information Systems, Distribution, Continuations, Customer Service, Publisher Relations, Human Resources, Technical Services, Senior Management, Accounting) to ensure adherence to customer requirements.  
  • Develop new or improved products or service by remaining current on industry trends, market activities, and competitors.
  • Completes required territorial reporting such as, but not limited to, sales call reports, competitor data, and territorial strategy and expense reports on a weekly basis.
  • When guidelines permit, position requires overnight travel, including occasional weekends.  Overall travel is estimated at 50%.

Cultural Competencies:

  • Drive
  • Positive Attitude
  • Good Judgement
  • Open Communication
  • Collaboration
  • Desire to Make an Impact
  • Eager to Understand
  • Accountable
  • Decisive
  • Team Player 

 

Requirements:

  • Bachelor’s Degree
  • 2+ years of experience in library or publisher industry, or equivalent combination of education and experience
  • 2+ years of experience with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Knowledge of library technical services, publishing/collection development, Integrated Library Systems, and other bibliographic databases
  • Excellent communications skills, oral and written, and public speaking experience
  • When guidelines permit, position requires overnight travel, including occasional weekends.  Overall travel is estimated at 50%. Position is currently 100% remote.
  • Self-motivated, critical thinking skills, well organized, detail oriented, adaptive and creative, and thrives in a fast-paced environment
  • Experience working remote or in a home office environment  
  • Must have a valid driver’s license
  • Based in Canada

 

Preferred Qualifications:

  • MLS degree preferred
  • Proven track record of sales success, preferably to academic libraries
  • Ability to read, analyze, and interpret financial reports; ability to respond to common inquiries from customers or members of the business community and effectively present information to management and public groups
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and interpret instructions furnished in written, oral, diagram, or schedule form
  • Use or familiarity with CRM software


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