Library Service Engineer / Solutions Consultant (Nordics)

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.

EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

We look forward to supporting our successful sales operation of > 10 members and most importantly our customer base in the Nordics with a talented pre-sales engineer / solutions consultant, who is solutions oriented, displays a can-do attitude, and enjoys continuous learning and development.

The successful candidate for this position should live in Sweden and must live close to good transport links for domestic & international travel.

Library Service Engineers (LSE, Solutions Consultants) are dedicated to increasing sales and adoption of EBSCO technology enabled products through pre-sales presentations, consulting and customer satisfaction driven creative technical solutions. They also deliver customer input directly into the Software Development Lifecycle.

The ideal candidate must be self-motivated with a proven track record in a technology role. The LSE must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer and product base as well as working in the sales process. They must possess strong presentation skills and be able to communicate professionally in written responses to emails and RFIs/RFPs. They are organized and analytical and able to eliminate sales obstacles through creative and adaptive technical approaches. 

Primary Responsibilities:

• Regional/Market authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) platform functionality, competition, trends.
• Conduct pre-sales presentations (to small and large audiences) and provide clear written responses to Requests for Information (RFI) or related inquiries.
• Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management).
• Establish strong relationships with sales & customer support teams and customer staff; supporting the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues.
• Contribute to the app development process, for example by providing customer requirements definition, coding, testing, documentation, and/or product management.
• Collect feedback from the field, synthesize, analyze and channel to Product Management

Role-Based Competencies:

• Collaboration: Works effectively with team members and cross functional teams to accomplish individual, team and organization goals.
• Listening skills: Let’s others speak and seeks to understand their viewpoints.
• Problem Solver: Applies critical thinking and structured problem solving to address root causes.
• Strong communicator and competent public speaker
• Excellent interpersonal skills

Cultural Competencies:

• Drive
• Positive Attitude
• Good Judgement
• Open Communication
• Collaboration
• Desire to Make an Impact
• Eager to Understand
• Accountable
• Decisive
• Team Player
• Strong ability to engage in self-guided learning

Skills Requirements:

• Minimum two (2) years of progressive experience in either IT Consulting, System Librarianship, Product Management, or related field.
• Minimum two (2) years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management.
• Ability to travel approximately 25-35% of time to regional and international locations.
• Practical experience with HTML, JavaScript, PHP, Python, or Node.js

Preferred Qualifications:

• Two (2) plus years’ experience with HTML, JavaScript, PHP, Python, or Node.js development.
• Experience with integrated library systems / library service platforms, and/or other library focused technology solutions.
• Experience programming with APIs, use of a full web application stack (e.g. LAMP), large data file analysis (e.g. MARC, XML), and Agile methodologies
• Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills

Job Segment:

Engineer, Developer, Field Sales, Consulting, Sales Engineer, Engineering, Technology, Sales, Solution Consultant