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Training Specialist

Date:  Jan 29, 2023
Location: 

Remote, M, ES, 28001

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

 

 

The Training Specialist’s primary function is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. The Training Specialist must be able to travel between 25%-50% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers. The primary territory for this position will be Spain and Portugal. In order to best support customers in this region, we require candidates who are fluent in both Spanish and Portuguese as well as English, located in either Spain or Portugal.

 

Primary Responsibilities:

  • Guiding learners across the lifecycle of their EBSCO products, including best practices and product expertise
  • Identifying desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
  • Arranging, researching, customizing, and conducting live (synchronous), online and onsite product training for customers
  • Developing and producing quality, branded educational videos and guided learning paths for our products
  • Preparing learning materials
  • Proactively building territory plans for assigned territory/market with input from Management and Sales
  • Tracking and reporting on all customer activities
  • Maintaining in-depth product knowledge, including understanding of future enhancements
  • Advocating on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality

 

Role-Based Competencies:

  • Excellent written and verbal communication skills, demonstrating concise delivery with a balance of technical and conversational voice/tone
  • Training facilitation
  • Technical acumen
  • Video creation and editing

 

Inter Personal Competencies:

  • Drive
  • Positive attitude
  • Customer-focus
  • Organization
  • Detail-oriented
  • Good judgement
  • Open communication
  • Collaboration
  • Accountable
  • Team player 

 

 

Requirements:

  • Fluent in Spanish, Portuguese and English
  • 2+ years of training delivery experience
  • Bachelor’s degree or higher
  • Excellent written and verbal communication skills
  • Technical acumen - for development of in-depth technical product knowledge and video development
  • Must be located in Spain or Portugal

 

Preferred Qualifications:

  • Master of Library and Information Science (MLIS or MLS), or equivalent degree
  • Prior experience administering EBSCO products
  • 1+ year(s) of experience developing eLearning video content using Camtasia or other similar programs
  • Experience with library systems management
  • 2+ years of library industry experience
  • Experience hosting live sessions via Zoom, Teams, or other web conferencing tools
  • Understanding of instructional design and evaluation methodologies
 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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