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Training Specialist

Date:  Jun 10, 2022

Remote, CA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.



The Training Specialist’s primary function is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. The Training Specialist must be able to travel between 25%-50% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers. The primary territory for this position includes the West Coast. In order to best support customers in this region, we prefer candidates are also located in the western U.S.

Primary Responsibilities:

  • Guiding learners across the lifecycle of their EBSCO products, including best practices and product expertise
  • Identifying desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
  • Arranging, researching, customizing, and conducting live (synchronous), online and onsite product training for customers
  • Developing and producing quality, branded educational videos and guided learning paths for our products
  • Proactively building territory plans for assigned territory/market with input from Management and Sales
  • Tracking and reporting on all customer activities
  • Maintaining in-depth product knowledge, including understanding of future enhancements
  • Advocating on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality


Role-Based Competencies:

  • Excellent written and verbal communication skills, demonstrating concise delivery with a balance of technical and conversational voice/tone
  • Training facilitation
  • Technical acumen
  • Video creation and editing


Cultural Competencies:

  • Drive
  • Positive attitude
  • Customer-focus
  • Organization
  • Detail-oriented
  • Good judgement
  • Open communication
  • Collaboration
  • Accountable
  • Team player 



  • 2+ years of training delivery experience
  • 2+ years of library industry experience
  • Bachelor’s degree or higher
  • Excellent written and verbal communication skills
  • Technical acumen - for development of in-depth technical product knowledge and video development

Preferred Qualifications:

  • Located on the West Coast
  • Master of Library and Information Science (MLIS or MLS), or equivalent degree
  • Prior experience administering EBSCO products
  • 1+ year(s) of experience developing eLearning video content using Camtasia or other similar programs
  • Experience with library systems management
  • Experience hosting live sessions via WebEx, Zoom, Teams, or other web conferencing tools
  • Excellent organizational skills
  • Understanding of instructional design and evaluation methodologies




EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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