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Stacks Coordinator

Date: Feb 12, 2021

Location: Remote, MA, US, Remote

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


The Stacks Coordinator is responsible for tracking, coordinating, and driving cross departmental collaboration on all Stacks sales and trials, covering all markets worldwide.  The position will work closely with SaaS sales team, SaaS Product Management, Customer Satisfaction, and the Stacks team in Canada.


Primary Responsibilities:

  • Manages the Stacks trial process – requests trial instances, send trial welcome letters, schedule trial reviews and work with customers to customize.
  • Works closely with Stacks AE and SaaS Sales Manager to answer general and technical follow up questions after demos and during the trial and sale process.
  • Liaises between the EBSCO SaaS Sales team and the Stacks PM team
    • Helps to prioritize development and roadmaps based on customer feedback.
    • Relays customer feedback and suggestions.
    • Engage with professional service team on opportunities with Stacks.
  • Coordinates and acts as the sales central contact with our implementation team for Stacks sales.
  • Develops a strong understanding of the different Stacks services and how they are positioned in various markets and geographic regions.
  • Developing technical aptitude to make changes and customizations to the Stacks interfaces.
  • Collaborate with sales training team and SaaS trainer to support internal training initiatives and ensure sales training collateral is always current. 
  • Ability to provide customer demos when required.


Role Based Competencies:

  • Positive attitude
  • Customer Focus
  • Collaboration
  • Continuous Improvement


Required Qualifications:

  • 2+ years of experience supporting a high paced sales organization
  • Bachelor’s Degree Required
  • Excellent interpersonal skills. Must demonstrate a proven track record of collaborating in a team environment.
  • Effective communication (speaking and writing)


Preferred Experience

  • Experience with EBSCO products and services
  • Proven ability to multitask and meet deadlines.

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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