Sr Metadata Product Manager

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Are you someone who not only loves driving metadata quality improvement, but also wants to influence how that metadata can improve the user experience across platforms and services?

EBSCO is seeking a driven Senior Product Manager to own and lead enterprise-wide content metadata quality efforts used to fuel our customer-facing products and services. Effective metadata management for our content is a key part of EBSCO’s mission to provide access to information for all users, when, how, and where they need it.

This is a high visibility, highly collaborative role working with many teams to foster metadata quality awareness and best practices in product development and content integration. Passion for data analysis is a must, as is deep knowledge of data analysis concepts, tools, and practices. The Senior Product Manager acts as a leader across the company, and collaborates closely with product leaders, technology, content integration, business analysts, UI design, and executive stakeholders.

Metadata Program Management Responsibilities:

• Analyze metadata quality problems based on buyer and user feedback across EBSCO’s range of products and services.
• Identify what metadata is pervasively used and most urgent to improve across EBSCO’s interfaces and products.
• Manage the UX metadata enablement roadmap, aligning with stakeholders on improvements needed, advocating for enhancements, and presenting to executives.
• Work across Business PM teams to identify new opportunities to reuse existing metadata or license new data registries needed to deliver new customer-facing functionality.
• Assess metadata quality understanding and identify gaps across EBSCO’s teams; facilitate training where needed.
• Work with content integration and other PM leadership on metadata governance improvements to continually improve the UI experience.
• Act as internal metadata expert and champion metadata standards alignment across EBSCO.
• Participate in industry working groups to influence industry metadata and data delivery standard.
• Evangelize best practices for metadata management and data delivery methods across information providers and across EBSCO.

Metadata Product Management Responsibilities:

• Leverage pragmatic best practices to determine which market problems we need to solve within the next 2-3 years and why we need to solve them.
• Act as the voice of the customer for metadata impacting the UI experience; motivate teams to keep metadata quality in mind.
• Own the vision around metadata quality automation, and influence company strategy and executive stakeholders.
• Own and maintain a roadmap for metadata quality enhancements.
• Work with other Product Managers, Designers, and Developers to define metadata quality requirements and priorities.
• Work with sales and customer satisfaction teams to inform and support metadata strategy and market needs.
• Evangelize understanding of metadata quality and conduct presentations internally and externally as needed across a variety of audiences.

Skills and Competencies:

• Ability to understand and advocate for diverse perspectives empathetically and humbly.
• Ability to influence without authority and amplify the voice of the customer.
• Skilled at taking initiative, being self-motivated, and following up persistent.
• Ability to switch contexts with ease and synthesize information across different areas.
• Ability to make judgment calls balancing business requirements and technical constraints.
• Ability to make fact-based data-driven pragmatic decisions and share context to justify decisions made.
• Fluency with software development concepts and ability to convey metadata quality gaps to engineers, architects, team leaders, and business executives.
• Ability to work across a large complex matrix organization, build strong relationships with key partners, and collaborate with different roles at different levels.

Who You Are / Relevant Experience:

• Interprets internal/external business challenges and recommends best practices to improve customer experience, internal processes, or return on investment. 
• Leads cross-functional teams or project teams with moderate resource requirements, risks, and/or complexity.
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment, identify innovative solutions, sequence work to deliver incremental results. 
• Impacts the achievement of customer, operational, project, or service objectives; work is guided by functional policies. 
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
• Works independently, with guidance in only the most complex situations. 

Required Experience:

• 7+ years working in a Product Management, Product Owner, or Business Analyst capacity in a software delivery capacity OR equivalent experience.
• 3+ years of in-depth experience analyzing complex data problems and independently using data analysis tools to drive decision-making.
• 2+ years of demonstrated ability to leverage pragmatic analysis to analyze market problems and work across teams to resolve them.
• 2+ years working in a lean-agile software development environment.
• 2+ years gathering, organizing, and evaluating information or data as input from stakeholders to determine requirements and specifications.
• 1+ years working in a lean and/or agile environment, SAFe experience preferred.
• Excellent verbal, written, and presentation skills with the ability to communicate technical concepts to technical and non-technical professionals.

Target Annual Compensation Range: $126,835 - $181,195. This Pay Target range includes a bonus target of 5% of base salary.  The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.