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Sr Business Systems Analyst

Date:  May 17, 2023

Remote, MA, US, 01938

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.



Your Opportunity


The Senior Business Systems Analyst will play a key role in modernizing the business-critical legacy systems that are foundational to the Publisher Relations team mission and purpose.  The person in this role will obtain the systems expertise required to rapidly and efficiently fix (and make ‘near-term’ improvements to) EPRS, TCS and other legacy systems; as well as optimize the capabilities of our cloud-based ‘low code’ tools (Salesforce, DocuSign, Appsheet) to help accelerate the gains and opportunities we get from these improvement efforts, and position us to rapidly reduce our sole reliance on legacy systems.

This remote position is U.S.-based only (excluding U.S. territories).


What You’ll Do


  • Maintain, support and improve (modernize) our business-critical legacy systems which require a high level of business and development experience
  • Design, develop, implement, and maintain cloud-based ‘low code’ tools such as Salesforce, DocuSign and AppSheet that facilitate Publisher Relations workflows
  • Document technical details to various stakeholders of different technical levels
  • Provide technical support, troubleshooting and guidance to internal users for existing and future workflows
  • Analyze organizational data and workflows to recommend scalable solutions for continuous improvement and solving complex challenges; model and evaluate the potential impact of changes
  • Establish Best Practices for Migration and new system creation and adoptio
  • Reduce the dependencies on legacy Microsoft Access databases that serve as business-critical tools to Publisher Relations by transitioning them to cloud-based solutions.
  • Build AI models using machine learning algorithms in DocuSign Insights to draw insights on Publisher Relations agreements which can be used to make business decisions and/or track contract compliance
  • Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing legacy systems.
  • Analyzes organizational data and workflows to recommend and implement scalable solutions for continuous improvement

Your Team

You will be welcomed as a member of the Content Strategy Services team, a team of three people, as well as a member of the overall Publisher Relations team. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Senior Business Systems Analyst and your development and career growth at EIS.


About You


  • Bachelor’s Degree in engineering, computer science, or information technology
  • 7+ years of industry experience in data engineering, business intelligence, data science, or related field
  • 7+ years of experience with relational databases (MySQL, Postgres, Oracle, etc.)
  • 5+ years of experience with Low-Code applications such as Salesforce, DocuSign, AppSheet, or Microsoft Power Tools suite


What Sets You Apart

  • Strategic thinking – A ‘systems-thinker’.  You have the ability to understand larger scale challenges in the product delivery and sales enablement workflows.
  • Attention to detail -- You recognizes the importance of high-quality accurate contract and payment-related data elements to our business and painstakingly strive for excellence in this area (capture, review, reporting and communication)
  • Bias for action and work ethic – moves quickly with a ‘vision’, has a strong willingness to work hard/create urgency amongst the team, identifies and helps to eliminate blockers/challenges. Is proactive – takes initiative and brings new ideas to projects / the company.
  • Intelligence and Analytical Skills – learns quickly.  Understands and absorbs new information. Structures and processes qualitative and quantitative data and draws insightful conclusions. Identifies root causes and drives ‘prevention plan’ gets beyond treating symptoms, separates what must be done well now and what can be improved later, displays solid logic and common sense, focuses on long term prevention (goes beyond ‘short term’ fix)


Our Offer to You


Target Annual Compensation Range: $101,530 - $145,045. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.


EBSCO provides a generous benefits program including:  


  • Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  
  • Retirement Savings Plan  
  • Paid Parental Leave 
  • Holidays and Paid Time Off (PTO) 
  • Mentoring program 
  • And much more! Check it out here: 


We work hard to embrace diversity, equity and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day.  We have a wide representation of employee resource groups.  To learn more, visit 


The EBSCO Way 


At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit  





We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

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