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Solutions Consultant - French Speaking Europe (France, Belgium Switzerland)

Date:  Nov 17, 2022

Remote, M, ES, 28001

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

EBSCOhost databases and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users. EBSCO Discovery Service™ (EDS) creates a unified, customized index of an institution’s information resources, and an easy, yet powerful means of accessing all of that content from a single search box. The ability to create these custom solutions is achieved by harvesting metadata from both internal (library) and external (database vendors) sources, and creating a pre-indexed service of unprecedented size, speed, and customization.


FOLIO is the Open Source Library Services Platform that allows for the management of the library. It’s a modular system based on open technologies that is being adopted by customers all over the world, that are migrating from other ILS systems with customizations and specific developments and integrations.


The Solutions Consultant (LSE or a.k.a. Sales Engineer) is the primary technical resource for the field sales force. The LSE is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate.


The LSE must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.


The LSE is responsible for development and delivery of product demonstrations. Responsible for representing the product to customers and at field events such as conferences, focus groups, etc. Able to respond to functional and technical elements of RFIs/RFPs. Able to convey customer requirements to Product Management teams. Able to travel throughout sales territory.


Ideal candidate must be self-motivated with a proven track record in a software, information, library sales support role and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails and RFIs/RFPs. Organized and analytical, able to eliminate sales obstacles through creative and adaptive technical approaches.


Essential Functions


  • Regional authoritative expert on technology aspects of platform functionality, markets, trends
    • Strive to be an EDS feature expert. Use the product(s) frequently and thoroughly. Gain continual knowledge progression of the technology platform by participating in frequent internal technology trainings and product strategy sessions.
    • Act as the EDS technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence.
    • Strive to be a FOLIO and library automation systems expert and act as a champion for the region.
    • Flow of feature enhancement requests from the field into Product Management and the SDLC process.


  • Pre-sales customer presentations and meetings, and RFIs/RFPs
    • Present EDS, FOLIO and other SaaS technology solutions as well as new releases and future features.
    • Conduct sales presentations, focus groups, and other consultative customer requirements gathering exercises via frequent web-based and on-site sessions.
    • RFI/RFP support.
    • Identification of Professional services custom development requirements and implementation support.


  • Support the trial process and initial post-sales support/nurturing.
    • Perform administration and configuration of customer interface profiles, and training when appropriate.
    • Library web site integration which may include Widget development (small snippets of HTML and JavaScript code), or use of the EBSCO API
    • Troubleshoot customer specific issues (e.g. ILS integrations, network and firewall permissions).
    • Library ILS systems implementation support and custom development implementation
    • Assist the team on key customer accounts.


  • Perform training sessions (onsite / webex)
    • Conduct technical training sessions on the EBSCO’s SaaS products portfolio.


  • Relationships
    • Establish strong relationships with regional Sales and customer support teams, as well as existing and prospective customers.
    • Customer’s tech gurus at key accounts.
    • Manage relationships with key regional technology partners and vendors, when necessary.



  • Author and assist with documentation to support the regional pre-sales process
    • Assist Customer Satisfaction/Success and Marketing with product marketing deliverables and authoring content for FAQs, Help, customer communications, and white papers.


  • Provide regular updates to Library Service Engineering management, keeping the flow of information and lines of communication open.




Required Qualifications


  • Minimum three(3) years of progressive experience in Consulting, software development or related field.


  • Minimum three (3) years of experience and excellence in presenting technology, Internet, or software application products to internal and external audiences and various levels of Management.


  • B.S. in Computer Science, or a related field.


  • Fluency in written and spoken French and English.


  • Proficiency in software development cycle.


  • Proficiency development  in Node.JS or React or Java, HTML, CSS


  • Ability to travel approximately 50% within to regional and international locations: customer sites, conferences, and focus groups (after COVID pandemic).


  • Presentation & product demo skills


  • Must be located in Portugal, Spain, France, or Belgium



Preferred Qualifications



  • Minimum two (2) years experience with EBSCOhost products, Integrated Library Systems(ILS), Institutional Repositories, or other closely related web applications and/or library technology products.


  • Expertise in Integrated Library Systems (ILS) products and protocols (e.g. Z39.50, OpenURL, NCIP, SIP 2).


  • Experience with institutional repository software and standards (e.g. OAI-PMH, Dublin Core).


  • Proficiency in large data file analysis (e.g. MARC, XML) and manipulation.


  • Ability to clearly and concisely communicate thoughts and ideas in person, over the telephone, and in written correspondence to small and large groups and to different management levels and departments within organizations.


  • Ability to multi-task and work independently is critical, while maintaining team involvement and meeting deadlines and deliverables. Extremely organized, detail oriented, and accurate; with strong problem solving and analytical skills.


  • Previous experience with the interface usability habits of universities and research institutions’ various types of users such as students, researchers, faculty, and librarians.

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