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Scrum Master

Date:  Nov 28, 2022

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.




The mission of the ScrumMaster is to help teams adopt and improve Lean/Agile methods and practices to grow high performing teams. The ScrumMaster is a team member who has a primary responsibility to help self-organizing, self-managing teams achieve their goals of value delivery and continuous improvement. ScrumMasters do so by teaching, implementing, and supporting Lean/Agile and SAFe principles and best practices, and eliminating impediments affecting flow. The ScrumMaster is not a management position, but rather a servant leader who works with and for the teams. The ScrumMaster is empowered to help teams challenge their existing environment and remove impediments. The ScrumMaster is an effective change agent who is both motivating change and making it happen. When working with teams on an Agile Release Train (ART), the ScrumMaster works with the Release Train Engineer, Agile Product Owner, Agile Dev Managers, Program Team, Stakeholders, and other ScrumMasters to support the overall success of the Agile Release Train (ART).


What You'll Do

  • Scrum Master for multiple Agile and/or Kanban teams
  • Coach and reinforce the principles of Lean/Agile and SAFe along with best practices of Scrum and Kanban to meet the teams delivery goals and to help improve the teams ability to self-manage and self-organize.
  • Facilitate team meetings, including the Daily Standup, Iteration Planning, Team Demo and Iteration Retrospective, as well as the team’s participation in events such as Program Increment Planning and Inspect and Adapt workshops.
  • Identify and remove any impediments/distractions that interfere with the team's ability to deliver against their commitments.
  • Work with the teams to identify and execute upon opportunities for continuous improvement of team dynamics, enjoyment, and performance in an environment of collaboration and innovation.
  • Facilitate, coach, and inspire the team to challenge itself and complete the work without coercion, assignment, or dictating.  Understand how to address conflict and mediate in order to help the teams become high performing.
  • Work with technology management to leverage key metrics to communicate progress and health of the teams as well as to identify and leverage opportunities for improvement.
  • Facilitate internal and external communication between Agile Product Owners, RTEs, Technology Managers, Team Members, and key Stakeholders to improve transparency and information sharing.


Who You Are

  • A self-directed, rapid learner
  • Collaborative by choice
  • Good at sorting through ambiguity
  • Fun and reasonable
  • Self-confident, but humble
  • A good listener
  • Prepared and responsible
  • Empowered through humility
  • Goal and detail orientated
  • Make good choices and accepts and address mistakes
  • Effective written and face-to-face communicator


Required Qualifications

  • 2+ years prior experience within a Lean/Agile software product development environment
  • Familiarity with Scrum, Kanban, and/or SAFe
  • Understanding of Lean/Agile principles and use of metrics


Preferred Qualifications

  • Certified ScrumMaster with 2+ years experience in scrum master role
  • Scaled Agile Framework knowledge
  • Lean and/or Agile certifications


Target Annual Salary Range: $74,010 - 105,730


The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:



We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.