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SaaS Implementation Project Manager

Date:  Nov 17, 2022

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.




The mission of the SaaS Implementation Project Manager is to successfully coordinate the set-up of Software as a Service product(s) for EBSCO customers.  These projects will vary in scope and subject matter, ranging from single component/customer set-ups to large scale multi-component/consortium implementations. This is a highly visible role in the organization requiring a combination of project management, technical, interpersonal, and leadership skills to be successful.


Primary Responsibilities

  • Manage day to day operations for different multifaceted projects including collection and delivery of project specific data, customer facing communications and status reports.
  • Create, manage, and track project schedules, including tracking dependencies, deadlines, and other information that may impact delivery and/or quality of project.
  • Organize workflows, assign duties and tasks as required by the customer’s project schedule
  • Create, revise, and adjust project plans as appropriate to meet changing needs and requirements.
  • Communicate project objectives, status, expectations to project team and management.
  • Manage relationships with 3rd party partners to deliver projects on time
  • Provide technical support and consultative services to customers and partners diagnosing, troubleshooting and debugging issues as well as sharing best practices.
  • Prepare presentations, project documentation and reports.
  • Motivate cross-functional and cross-organizational project teams to work together in the most efficient and effective manner.
  • Identify areas for improvement in internal processes within the department and cross-organizationally along with possible solutions.


Role-Based Competencies

  • Accountability and Persistence:  Holds self and other accountable for measurable high-quality, timely and cost effective results.  Expects personal and team performance to be the best.  Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Demonstrates tenacity and willingness to go the distance to get something done.
  • Attention to detail: Does not let important details slip through the cracks or derail a project.
  • Collaboration:  Works effectively with team members and cross functional teams to accomplish individual, team and organization goals.
  • Communication and Presentation: Able to effectively communicate and present technical concepts to technical and non-technical professionals.
  • Customer-first mentality: Makes customers and their needs a primary focus. Develops and sustains productive customer relationships
  • Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
  • Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change
  • Multi-Tasking: Thrives in fast paced environment that works on multiple projects and priorities.
  • Proactivity: Acts without being told what to do. Brings new ideas to the company.
  • Problem Solver:  Applies critical thinking and structured problem solving to address root causes.
  • Problem Solving: Proactively identifies and mitigates issues before they arise.
  • Project Leadership:  Able to own and manage the design, build, selection, implementation and release of tools and services for infrastructure and complex customer facing applications (web based and mobile).
  • Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
  • Technical prowess: Able to quickly get to know our products to a sufficient level and drive updates as needed with Technology teams. Adopts or works with necessary tools for operations.
  • Work ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.


Required Qualifications

  • At least 2+ years of directly relevant experience in project management in a fast-paced software/technical environment
  • Excellent written and verbal communication skills. Must be able to communicate with a wide variety of audiences ranging in skill set (highly technical to non-technical) and experience (individual contributors to executive management), cross-organizationally and with external partners.
  • Must be able to create and deliver presentations as well project plans, reports, and other project documents.
  • Excellent interpersonal skills. Must demonstrate a proven track record of collaborating in a team environment and examples of the ability to build strong working relationships with both internal and external partners.
  • Must be resourceful and seek solutions through research, information gathering, stakeholder discussions, and exercise sound business judgment.


Preferred Qualifications

  • Experience in the library industry is not required, but interest and solid understanding of library technology and practices is helpful.
  • Excellent problem solving and analysis skills combined with impeccable business judgment.


Target Annual Salary Range: $57,330 - 81,900

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:




We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Job Segment: Project Manager, Technical Support, Implementation Manager, Manager, User Experience, Technology, Management