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Program Manager, RTE

Date:  Apr 30, 2022

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.


The mission of the Program Manager (Release Train Engineer at EBSCO) is to plan, prioritize, direct, coordinate and align the efforts of multiple agile software development teams on an Agile Release Train (ART) in order to optimize the throughput of deliverables that meet customer needs, while optimizing business value. The Release Train Engineer will support the Lean Enterprise Office in the execution of product and software delivery with the use of Agile and Lean tools, practices, and principles.   The Release Train Engineer will liaise with the planning department, Product Management, and Engineering in the building and execution of the product roadmap for applicable initiatives.  The Release Train Engineer partners with Technology and Product Management to build and support high performing teams and drives all ART practices to ensure teams are highly functioning and well synchronized so that the work is prioritized and executed as planned.


What you’ll do:

  • Oversee an Agile Release Train in the planning, prioritization, and coordination of work in an effort to optimize business value at the ART and Value Stream Level  
  • Work with Scrum Masters and other Release Train Engineers to “own” and be held accountable for the flow of value across a program
  • Coach, mentor and reinforce Lean and Agile best practices with your ART teams, stakeholders and peers 
  • Utilize existing data and metrics to understand team or ART level progress and/or potential areas of concern to drive continuous improvements
  • Support your ART’s current delivery of working software, while balancing your time by also collaborating with program leadership team members to prepare the backlog of upcoming work
  • Proactively communicate progress, decisions, impediments, and risks
  • Identify opportunities for training, and adoption of Lean management principles and practices across EIS.
  • Provide leadership, coaching, training, and governance that will help us grow our continuous improvement culture and improve our operational efficiency and effectiveness.


Who you are:

  • A self-directed, rapid learner
  • Collaborative by choice
  • Good at sorting through ambiguity
  • Motivated to find and act upon opportunities to for improvement
  • Self-confident, but humble
  • A good listener
  • Prepared and responsible
  • Empowered through humility
  • Driven, goal and detail orientated
  • Effective written and face-to-face communicator



Required Qualifications

  • 5+ years experience in Project/Program Management or Scrum Master role
  • 3+ years prior experience with facilitating software development teams within a Lean-agile software product development method, such as Scrum, Kanban, or SAFe
  • Basic understanding of Lean and Agile principles, metrics
  • Lean and/or Agile certifications 


Preferred Qualifications

  • Scaled Agile Framework Knowledge
  • Scaled Agile Framework certifications  
  • Experience as a Scrum Master or Release Train Engineer 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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