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Professional Services Consultant

Date:  May 13, 2022
Location: 

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

 

 

The Professional Services Consultant position is a highly visible, active consultant role working directly with customers to ensure high levels of success with their EBSCO solutions.  The ideal candidate will bring a combination of business and technical acumen to the job and be a high-value SME.  The Professional Services Consultant will engage as a proactive, pragmatic champion for customers’ success by implementing a set of actionable tasks and responsibilities to meet customer needs and measures of success.

 

Primary Responsibilities

 

  • Work closely with EBSCO Sales in pre/post-sales situations.
  • Develop and/or maintain recurring customer-focused data processing commitments
  • Develop and deploy custom enhancements for customers’ EBSCO solutions.
  • Generate scope estimates for Statements of Work related to paid Professional Services
  • Conduct presentations for internal and external customers
  • Maintain in-depth product knowledge, including understanding future enhancements
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality
  • Track and report on all engagement activities

 

Requirements

  • 5+ years working in a customer service, consulting or advisory capacity
  • Bachelor’s Degree or higher
  • Excellent oral and written communication skills
  • Proficient in MS Office

 

Preferred Qualifications

  • Experience in the Information Services / library industry
  • Experience with Library Management software, CMS, Software-as-a-Service (SaaS), Learning Management Systems, SharePoint or related technical products.
  • Working knowledge of SAML-based Single Sign On
  • Working knowledge of RESTful web services
  • Working knowledge of web design (e.g. HTML, JavaScript, CSS, PHP) and user experience best practices
  • Experience with Photoshop or other graphics imaging software
  • Manage multiple priorities and cope effectively with ambiguity and complexity
  • Ability to work well in a team environment

 

 

 

COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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