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Manager, Content Integration

Date:  Nov 12, 2022

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.


Would you like to join a team dedicated to delivering high-impact content to students, researchers, and medical and business professionals? As Content Integration Manager, you’ll coach, guide, mentor, and develop the team responsible for loading 5 million journal articles per year to our Discovery and Research products. As part of an Agile team, you’ll lead the content integration engineers who own the end-to-end content lifecycle, from working with publishers, to content extraction, transformation, and loading. This team has a powerful opportunity to improve our end users’ experience with searching, discovering, and consuming the journal articles that meet their needs.


You’ll be a thought partner for your team, the leadership team, and business teams across Product Management, Technology, and Publisher Relations. You’ll work hands-on with the engineers, driving execution, removing obstacles, and helping the team relentlessly improve. You’ll contribute excellent communication skills, passion for team engagement, metrics- and data-driven decision making, and systems thinking in a fast-paced environment that thrives on continuous improvement.   


Primary Responsibilities

  • Manage and grow a team of Content Integration Engineers, across functions that include publisher outreach, content processing, vendor and partner management, and data transformation.
  • Attract, recruit, develop and retain top talent. Cultivate and groom leaders.
  • Coach for strong collaboration and shared accountability, with a focus on thoughtful, fast, and disciplined execution.
  • Identify and solve cross-functional and inter-team challenges. Build positive, trust-based culture.
  • Coach team on building trust through high-quality, thoughtful, and consistent delivery of projects that vary in complexity and size.
  • Support our partner organization in India and our vendor partners responsible for daily content production.


Role Based Competencies

  • Coaching and Leadership: Fosters a people-first organization with a strong emphasis on a coaching culture. Champions individual development and career advancement, and continually enhances employee engagement.
  • Moves others to Action: Champions a team culture that values customer-first focus and mindset, values collaboration, drives initiatives that improve speed to market, content completeness, content quality, and operational margins, using clear metrics.
  • Communication & Presentation: Communicates and presents ideas clearly and with confidence. Delivers presentations suited to the characteristics and needs of the audience.
  • Continuous Improvement: Creates an environment that fosters and rewards creative problem-solving, experimentation, and intelligent risk-taking. Maximizes value by evolving established practices. Exhibits high energy, passion, humor, and intensity.


Required Qualifications

  • Bachelor’s degree in communication, information, or publishing, or relevant experience 
  • 3+ years’ experience as a people manager, with strong coaching mindset
  • Superb communication and presentation skills. Proven ability to communicate complex change and motivate others.
  • Excellent coaching and mentoring skills. Track record of supporting growth and development of teams and individuals.  
  • 1 year+ experience interacting with data visualizations to understand and identify trends, draw conclusions and/or answer business questions, and develop recommendations for action plans based on analysis.


Preferred Qualifications

  • Strong skills in cross-functional collaboration and influence.
  • 1+ years of experience with Customer Relationship Management Systems (CRM)
  • Demonstrated ability to work within an established system while also challenging the status quo.
  • Demonstrated affinity for technology.
  • 1 year+ experience in Agile and Scrum or LEAN/Agile environments. Detailed understanding of Lean approaches and methodologies. 
  • 1 year+ experience working with standard bibliographic data and content formats including but not limited to: XML, PDF, JATS, NLM, HTML, etc.
  • 2+ years of data management experience – includes experience with relational databases, Excel


Target Annual Salary Range: $107,375 - $153,395. This Pay Target range includes a bonus target of 5% of base salary. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:


We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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