Share this Job

Library Services Engineer

Date:  Jan 14, 2023
Location: 

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

 

 

The Library Services Engineers (LSE a.k.a. Sales Engineer) are dedicated to increasing sales and adoption of EBSCO technology enabled products internationally through field sales engineering, customer satisfaction driven creative technical solutions, delivering customer input directly into the software development lifecycle, and technology partnership management. The LSE is the primary technical advisor and product advocate for the regional Sales team and most important customers, responsible for UI customizations and extensions, API integration, and small app development.

 

The ideal candidate must be self-motivated with a proven track record in a library technology role. The LSE must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer and product base as well as working in the sales process. They must possess strong presentation skills and be able to communicate professionally in written responses to emails and RFIs/RFPs. They are organized, analytical, and able to eliminate sales obstacles through creative and adaptive technical approaches.

 

The individual in this position can work remotely in the United States, but should be able to travel frequently to the Northeast and Mid-Atlantic regions of the USA and all of Canada.

 

 

Primary Responsibilities:

  • Regional authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) platform functionality, competition, and trends.
  • Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Proposal (RFP) or related inquiries.
  • Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management).
  • Establish strong relationships with Sales & Customer Support teams and customer staff; supporting the evaluation/trial process, post-sale support to specific accounts, troubleshooting, and resolving customer specific advanced technical issues.
  • Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.
  • Collect feedback from the field, synthesize, analyze and channel to Product Management.

 

 

Requirements:

  • Four (4) year college/university degree.
  • Minimum two (2) years of progressive experience in either System Librarianship, Electronic Resources Management Librarianship, Web Librarianship, Access Services Librarianship, or related field.
  • Minimum two (2) years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management.
  • Minimum two (2) years of experience administrating EBSCO database products.
  • Experience providing direct customer service preferably in a library setting.
  • A level of technological acumen that will enable the ability to identify root causes of technical issues as well as to provide solutions under resource and time constraints.
  • Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills.
  • Ability to travel approximately 50% to regional and international locations: customer sites, conferences, and focus groups.
  • Fluency in written and spoken English.


Preferred Qualifications:

  • MLIS degree or equivalent.
  • Two (2) plus years of experience managing discovery systems, link resolvers, and/or integrated library systems.
  • One (1) plus years of experience with HTML, JavaScript (jQuery, React/Redux), PHP, Perl and/or Java development.
  • Experience programming with APIs.
  • Experience working on a remote team.

 

Target Annual Compensation Range: $66,530 - 95,040

 

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

 

 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Job Segment: Pre-Sales, RFP, Sales Engineer, Testing, Java, Sales, Technology