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Library Services Engineer - Australia

Date:  Jan 7, 2023

Remote, WA, AU, 2000

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.



EBSCO research databases, e-books, and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users.


The Global Software Services (GSS) team and Library Service Engineers (LSE a.k.a. Sales Engineer, Technology Consultant) are dedicated to increasing sales and adoption of EBSCO technology enabled products internationally through Field Sales Engineering, Customer Satisfaction driven creative technical solutions, Delivering customer input directly into the Software Development Lifecycle, and Technology Partnership management.


The LSE is the primary technical advisor and product advocate for the regional Sales team and most important customers, and responsible for UI customizations and extensions, API integration, and small app development.


Primary Responsibilities


  • Regional/Market (Oceania) authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) platform functionality, competition, trends.
  • Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Information (RFI) or related inquiries.
  • Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management).
  • Establish strong relationships with Sales & Customer Support teams and customer staff;
  • Supporting the evaluation/trial process, initial post-sales support/nurturing, troubleshooting, and resolving customer specific advanced technical issues.
  • Contribute to automation and integration processes at varying levels of customer requirements definition, coding, testing, documentation, and management.


Required Qualifications


  • Minimum two (2) years of progressive experience in either System Librarianship, Consulting, Product Management, or related field.
  • Minimum two (2) years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management.
  • Proficient in HTML, Python, PHP and JavaScript development.
  • Well-developed problem solving and analytical skills.
  • Fluency in written and spoken English.
  • Ability to travel approximately 50% to national and international locations.


Preferred Qualifications


  • Four (4) year college/university degree.
  • Two (2) plus years’ experience with HTML, JavaScript (Node.js, React/Redux), Python, PHP, Perl and Java development.
  • Two (2) plus years’ experience installing, configuring and maintaining applications on Windows and Linux platforms.
  • One (1) plus years’ experience working on AWS or Azure or other IaaS providers
  • One (1) plus years’ experience working with:
    • Online research database platforms (e.g. EBSCOhost)
    • Integrated Library Systems (ILS e.g. Alma, Millennium, Symphony, Koha)
    • Institutional Repository platforms (e.g. ContentDM, DSpace, Fedora)
    • Content Management / Search software (e.g. Sharepoint, Drupal, VuFind)
  • Experience programming with APIs, use of a full web application stack (e.g. LAMP), large data file analysis (e.g. MARC, XML), and Agile methodologies.
  • Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills.

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