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Library Service Engineer - UK and Nordics - Medical and Corporate

Date:  Sep 25, 2022

Remote, ENG, GB, OX11 0AE

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.



The successful candidate for this position must live in the UK, Sweden or Finland  

EBSCO research databases, ebooks, and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users.

The Global Software Services (GSS) team and Library Service Engineers (LSE) are dedicated to increasing sales and adoption of EBSCO technology enabled products internationally through Field Sales Engineering, Customer Satisfaction driven creative technical solutions, delivering customer input directly into the Software Development Lifecycle, and Technology Partnership management.

The LSE is the primary technical advisor and product advocate for the regional Sales team and most important customers; and responsible for UI customizations and extensions, API integration, and small app development.


Primary Responsibilities:

  • Be the regional authoritative expert on technology aspects of platform functionality, markets and trends
  • Support the trial process and initial post-sales support/nurturing
  • Establish strong relationships with internal teams and customers
  • Author and assist with documentation to support the pre-sales process
  • Develop and support new integrations extending EBSCO Discovery Service (EDS) and other related services.

Role-Based Competencies:

  • Collaboration:  Works effectively with team members and cross functional teams to accomplish individual, team and organization goals.
  • Listening skills: Let’s others speak and seeks to understand their viewpoints.
  • Problem Solver:  Applies critical thinking and structured problem solving to address root causes.
  • Strong communicator and competent public speaker
  • Excellent interpersonal skills



Cultural Competencies:

  • Drive
  • Positive Attitude
  • Good Judgement
  • Open Communication
  • Collaboration
  • Desire to Make an Impact
  • Eager to Understand
  • Accountable
  • Decisive
  • Team Player 



  • Coding experience
  • Minimum two (2) years of progressive experience in either System Librarianship, Consulting, Product Management, or related field.
  • Experience and knowledge of programming
  • Candidates who have worked in an academic setting would be ideal
  • Ability to travel approximately 30%-50% of time to regional and international locations.

Preferred Qualifications:

  • College/university degree
  • Two (2) plus years experience with HTML, JavaScript, React with Redux, Node.js development.
  • One (1) plus years experience working with:
    • Online research database platforms (e.g. EBSCOhost)
    • Integrated Library Systems (ILS e.g. Aleph, Alma, Millennium, Symphony)
    • Institutional Repository platforms (e.g. ContentDM, DSpace, Fedora)
    • Content Management / Search software (e.g. Sharepoint, Drupal, VuFind)
  • Experience programming with APIs, use of a full web application stack (e.g. LAMP), large data file analysis (e.g. MARC, XML), and Agile methodologies
  • Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills




COVID VACCINATION REQUIREMENT: As directed by Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, all current and newly-hired EIS employees in the United States are required to be fully vaccinated by January 18, 2022 or by their date of hire.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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