FOLIO Training Specialist

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Do you want to help the library industry evolve by paving the road for more openness and flexibility in the industry? 

EBSCO FOLIO Services support a vibrant community-enabled ecosystem of innovation, openness and choice with solutions that combine the open source FOLIO Library Services Platform with EBSCO Data Services, and Professional Services.  

The FOLIO Training Specialist is a specialized position within EBSCO’s global Customer Training Services team. Each Training Specialist develops and delivers customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online and onsite training for customers. As a FOLIO Training Specialist, these activities will focus on FOLIO Apps and integrations both during and after customers complete implementation. 

The FOLIO Training Specialist must be able to travel between 25%-50% of the time, must be an expert in FOLIO and integrated EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.  

Responsibilities:  

• Collaborate with FOLIO Implementation Consultants during each customer’s full FOLIO implementation to deliver high quality training at ideal milestones 
• Arrange, research, customize and conduct live (synchronous), online and onsite training for customers on all aspects of FOLIO and integrated services, such as Panorama
• Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments 

• Develop and maintain quality, branded educational videos, guided learning paths, and interactive learning guides for FOLIO Apps and integrated services
• Record and edit video and audio content 
• Engage with internal and external stakeholders 
• Respond to all assigned incoming training requests 
• Track and report on all customer activities 

• Maintain in-depth product knowledge, including understanding of future enhancements 
• Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality 

A successful candidate will be a results-oriented individual with a powerful blend of library industry and technology acumen, project management, team leadership, creative problem solving, and customer relationship management.

Role-Based Competencies: 

• Accountability and Persistence: Holds self and others accountable for measurable high-quality, timely and cost-effective results. Expects personal and team performance to be the best. Accepts responsibility for mistakes. Demonstrates tenacity and willingness to go the distance to get something done. 
• Attention to detail: Does not let important details slip through the cracks or derail a project. 
• Business Analysis: Evaluates many competing factors to form sound judgments and recommendations that balance current and anticipated business and technology needs. 
• Communication and Presentation: Able to effectively communicate and present library and technical concepts to technical and non-technical professionals. Speaks and writes clearly and articulately without being overly verbose. 
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude. 

• Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. 
• Organization and planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.  
• Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. 
• Technically Savvy: Highly knowledgeable on current and proven library systems-related technologies and proactively seeks to gain knowledge and understanding of evolving technologies that could have a positive impact on current systems, software, data, and tools. 

Required Qualifications: 

• 2+ years of training delivery experience 
• Bachelor’s degree or higher 
• Excellent written and verbal communication skills in English 
• Technical acumen – for development of in-depth technical product knowledge and video production 

Preferred Qualifications: 

• Master’s degree in Library Science or Information Systems 
• Experience with Integrated Library Systems / Library Services Platforms 
• Prior experience administering or demonstrating EBSCO products 
• Experience developing eLearning video content using Camtasia or other similar programs 
• Understanding of instructional design and evaluation methodologies  
• Experience working as a systems librarian or in a similar role 
• Electronic resource management experience 
• Project management experience 

• Experience hosting live sessions via Zoom, Teams, WebEx or other web conferencing tools 

Target Annual Compensation Range: $69,920 - 99,885

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.