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Editorial Assistant (remote)

Date:  Sep 21, 2021

Remote, MA, US, Remote

Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

We are seeking an Editorial Assistant to join the EBSCO Health team to work with our Consumer Health (Patient Education) products! This position can be fully remote or hybrid of remote and in-office in Ipswich, MA.


The Editorial Assistant will provide editorial operational support to Consumer Health editorial teams including preparing editorial materials, tracking activities/project management, coordinating review processes, tracking errors in content management system, and retrieving articles. The Editorial Assistant will contribute to development and implementation of editorial policies and workflow, assist with product production steps and support personnel across the Consumer Health Editorial Team with both collaborative and independent projects. 


Primary Responsibilities:

  • Perform editorial process tasks that require varying degrees of analysis, problem-solving skills, and independent judgment
  • Create and prepare new topics for writers in content management system (SDL)
  • Coordinate/project manage content writing and review processes with internal editorial teams including maintaining topic writing and review schedules with use of various editorial software
  • Collaborate with members of the internal team on new project organization and tracking.
  • Contribute to development and implementation of editorial policies and workflows that foster consistency across the products
  • Support customer request workflow by collating feedback and tracking responses
  • Track and report key team metrics
  • Retrieve journal articles, record request details, and file and maintain full-text electronically
  • Other duties as assigned by supervisor


Required Qualifications:

  • Bachelor degree or Associate degree with at least 2 years of relevant editorial experience
  • ≥ 2 years of experience with Microsoft Office Excel, Outlook, and Word
  • Ability to multi-task and provide ready response to high priority incoming requests
  • Ability to quickly assess scope and priority of requests to complete or route
  • Experience learning and using editorial software (content management systems)
  • High computer literacy and data entry/typing skills
  • Ability to work well within team and report on completed assignments
  • Strong communication skills


Preferred Qualifications:

  • Working knowledge of editorial workflow concepts, such as tagging, linking, and track changes
  • Experience with systematically processing records exchanged by email
  • Interest or experience in patient education or experience working with medical content


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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