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Data Analyst

Date:  Aug 27, 2021

Remote, MA, US, Remote

Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.



This position requires a mission-driven individual that values integrity, innovation, collaboration, and flexibility with an eagerness to engage in a dynamic, hard-working environment that is motivated primarily by the pursuit of rapid development of the right solution. You have a bias for action, provide appropriate and informed guidance and business direction, and break down complex problems into actionable steps that drive product development. Your success will be measured by your ability to analyze, specify, and validate the business needs of stakeholders to enable accelerated software development while ensuring alignment with stakeholder expectations.


A core member of our agile team, the Data Analyst (DA) works with customers, Product Management, the development teams, subject matter experts and other stakeholders to elicit and then translate customer requirements into functional requirements in a clear manner that enables user stories to be written for the team backlog. The DA contributes to the vision and refinement of the Team Backlog, serves as a contributor to story detail and priorities for each Program Iteration. The DA role requires an individual with strong collaborative skills who can work with technical and nontechnical stakeholders to continually ensure their team is executing the highest priority, value added work.


Primary Responsibilities


DA will join the EBSCO product team developing a next generation SaaS analytics product that collects, transforms, stores, and displays data from various customer information systems. Working with the development team & external software contractor teams, the DA is in the forefront of understanding customer information systems, data models, and metrics and translating those into requirements for the development team.  The DA manages much of the interaction with customers and helps manage the team backlogs by ensuring user stories are written adequately and that dependent work is also captured on other team's boards as well as other EBSCO ARTs as appropriate.


Job Responsibilities:

  • Coordinate with stakeholders and subject matter experts to shape the vision and requirements of new platform components and features – Act an evangelist for the platform, sharing information both internally and externally to help ensure the success of the platform
  • Able to internalize broader platform strategy such that it informs platform specifications and feature priorities – Work with subject matter experts to understand personas, use cases, and market landscape
  • Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users
  • Collaborates with project sponsors to determine project scope and vision
  • Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
  • Identifies and establishes scope and parameters of requirements analysis to define project impact, outcome criteria, and metrics
  • Works with stakeholders and project team to prioritize collected requirements
  • Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Participates in the QA of the product to ensure features and functions have been enabled and optimized
  • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
  • Develops and utilizes standard templates to accurately and concisely write requirements specifications
  • Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
  • Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
  • Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders
  • Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary
  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood

Required Experience

  • BA/BS required
  • Minimum of 3 years of experience working with software development teams required
  • Minimum of 3 years experience directly or indirectly with higher education required
  • Minimum of 2 years experience working with analytics, data, & statistics required
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
  • Effective presentation skills, outstanding written communication skills, able to inspire confidence of colleagues, and raise and answer key questions
  • Highly effective at working with remote colleagues, including across time zones and with varied cultural backgrounds


Preferred Experience

  • BS in business, analytics, library science, or information systems or related field preferred
  • Experience working with research library product platforms preferred
  • Expertise with Tableau preferred

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


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