Share this Job

Collection Development Manager - New York

Date:  Sep 28, 2021

Remote, NY, US, Remote

Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

For more than 40 years, GOBI has been the global leader in meeting the collection development, acquisition, and technical service needs of research and scholarly libraries and their consortia. Currently, we are looking for a dynamic, motivated individual to join our sales team on a full-time basis in the role of Collection Development Manager for the territory of New York. GOBI was acquired by EBSCO Information Services in February 2015.

The Collection Development Manager is responsible for maintaining relationships with current customers and potential customers by identifying and selling all academic products and services offered by GOBI within their assigned territory. Through a consultative sales process, the successful candidate will provide library workflow solutions designed to increase library efficiency, retain current sales, generate and pursue new business opportunities, and build customer loyalty. Position is territory-based and currently 100% remote but will require overnight travel when guidelines permit. Overall travel is estimated at 50%.


Primary Responsibilities:

  • Identify new sales opportunities, while retaining current business, within existing accounts while maintaining profitability goals that meet or exceed territorial sales goals established by sales management. Meet individual and team sales goals for specific product lines.
  • Sell products and services by establishing contacts and developing strong relationships with customers and prospects; recommend product and service solutions. Maintain relationships with customers by providing support, information, and guidance; researching and recommending new opportunities; recommending product and service improvements.
  • Evaluate workflow solutions to increase library efficiency where GOBI services can help address needs. Acts as a consultant with regard to workflow improvements in the library.
  • Supervise collection development process between GOBI and the library customer. Create and maintain approval book and slip plans and implement new collection methods such as demand-driven selection and ebook-preferred approval plans.
  • Create, implement, and manage the appropriate sales process utilizing internal resources including Customer Relationship Management software. Responsible for proficiency on all GOBI ordering, technical service and collection development applications and interfaces.
  • Prepare reports and make recommendations (such as discounts) by collecting, analyzing, and summarizing information.
  • Work closely with Customer Service Bibliographers to assure customer profile reflects true collection requirements. Maintain professional and technical knowledge of industry and library trends.
  • Communicates and interacts with multiple departments and business units (Operations, Information Systems, Distribution, Continuations, Customer Service, Publisher Relations, Human Resources, Technical Services, Senior Management, Accounting) to ensure adherence to customer requirements.  
  • Develop new or improved products or service by remaining current on industry trends, market activities, and competitors.
  • Completes required territorial reporting such as, but not limited to, sales call reports, competitor data, territorial strategy, and expense reports on a weekly basis.
  • When guidelines permit, position requires overnight travel, including occasional weekends. Overall travel is estimated at 50%.


Cultural Competencies:

  • Drive
  • Positive Attitude
  • Good Judgement
  • Open Communication
  • Collaboration
  • Desire to Make an Impact
  • Eager to Understand
  • Accountable
  • Decisive
  • Team Player 



  • Bachelor’s Degree
  • 2+ years of experience in library or publisher industry, or equivalent combination of education and experience
  • 2+ years of experience with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Knowledge of library technical services, publishing, collection development, integrated library systems, and other bibliographic databases
  • Excellent communications skills, oral and written, and public speaking experience
  • When guidelines permit, position requires overnight travel, including occasional weekends. Overall travel is estimated at 50%. Position is currently 100% remote.
  • Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, and creative, and thrives in a fast-paced environment
  • Experience working remote or in a home office environment  
  • Must have a valid driver’s license
  • Based in New York, or close access to the state.


Preferred Qualifications:

  • MLS degree preferred
  • Proven track record of sales success, preferably to academic libraries
  • Ability to read, analyze, and interpret financial reports; ability to respond to common inquiries from customers or members of the business community and effectively present information to management and public groups
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and interpret instructions furnished in written, oral, diagram, or schedule form
  • Use or familiarity with CRM software.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Job Segment: Developer, Manager, Information Systems, CRM, Relationship Manager, Technology, Management, Customer Service