Share this Job

Account Executive, High School & Public Library

Date:  Sep 16, 2022

Remote, MA, US, Remote

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.




The Account Executive’s (AE) primary duty is the management of EBSCO’s customers. The AE is directly responsible for servicing all existing business relationships, securing the renewal of all existing subscriptions as well as selling upgrades and additional products. The Account Executive is also responsible for generating new sales of EBSCO products and implementing and directing a growth plan for their territories in their assigned markets. Must have a college degree or substantial relevant work experience.


Primary Responsibilities

  • Direct sales through telephone and e-mail of EBSCO Information products to assigned accounts using own judgment and discretion to decide the best course of action for every situation.   Actively consult with our library partners to ensure their patron needs are being met through the acquisition of online reference databases. 
  • Achieve sales quota(s) for the given fiscal year as determined and announced by Sales Management.  Achieved by individual effort or in conjunction with Regional Sales Manager and/or product line Specialists.  Coordinate with Regional Offices, Sales Vice Presidents, Sales Directors, and Sales Managers.  
  • Achieve an expert level of EBSCO product knowledge and a working knowledge of the competition
  • Complete all assignments requested by Sales Management 
  • Actively participate in forming and implementing marketing strategies for own territory.
  • Participate in the training of customers on EBSCOhost and EBSCOadmin through online demos
  • Consult with the Marketing department on the design of marketing materials as needed
  • Travel: conference attendance and field visits to customer locations based on need
  • Cover open sales territories as well as own under certain situations
  • All functions that are designed and/or required to achieve sales quota(s) including the following: Pricing and planning of official offers, prepare and send quotes using pricing system, customize offers, create orders, create/modify legal offers/contracts, forward literature, administrative data entry, set up trials, actively work with publishers as needed (usually pricing issues), respond to all leads forwarded from the marketing department within (5) business days, enter orders and act as a liaison for billing, accounts payable between OE, ESS and customer, actively deal with the updating of subscription information, correct errors including those involving renewal rates, forward appropriate questions, problems, issues to Technical support and notify sales management of any outstanding issues, actively deal with all aspects of account set up and maintenance, adjustment of subscriptions, either to extend or stop service of the product for various reasons: must create plan for each case and establish reasons for actions taken


Required Qualifications

  • 2+ years of sales experience.
  • Excellent verbal and written communication skills are required
  • College degree or relevant work experience
  • Time management skills are a must.  The successful candidate must be able to prioritize multiple tasks


Preferred Qualifications

  • Ability to make first-time (cold) calls, manage customer accounts, understand content and functionality as well as the understanding of online services as they pertain to information delivery
  • Time management skills are a must.  The successful candidate must be able to prioritize multiple tasks.
  • Must be able to think independently and make decisions based on the comparison and evaluation of relevant information: exercising discretion and independent judgment are essential


Target Annual Salary Range: $51,100 - 73,000


This Pay Target range includes a typical sales commission.  The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:



We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Job Segment: Account Executive, Data Entry, Direct Sales, Technical Support, Sales, Administrative, Technology