Account Executive, Caribbean

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

The Account Executive’s (AE) primary duty is the management of EBSCO's customers. This position is based in or near Trinidad & Tobago, West Indies.  The AE is directly responsible for securing the renewal of all existing subscriptions as well as selling upgrades and additional products to existing customers. The Account Executive is also responsible for identifying new opportunities and generating new sales of EBSCO products in the assigned territory.

This remote position is Trinidad & Tobago based.

What You’ll Do

• Initiate and answer inbound and/or outbound sales calls and emails directly from prospective and existing customers and will have a daily quota for calls. 
• Accept and submit orders, close sales, maintain customer records using a CRM system, complete required documentation, identify and qualify prospective customers and record sales prospecting activity in a CRM system.
• Partner with a Regional Sales Manager (RSM) who actively travels in the territory, liaise with other support teams and sales personnel as well as a regional office. 
• Actively consult with our library partners (customers) to ensure their patron needs are being met through the acquisition of online reference databases, eBooks and software as a service (SaaS) solutions.
• Complete assignments requested by Sales Management such as: running sales reports, presenting data on the status of prospects, projections, renewals, current pipeline, sales growth numbers, etc.
• Work with the regional office regarding invoicing, customer requests, contracts and documentation.
• Will have an individual sales quota and a target earnings bonus or sales incentive opportunity.
• Potential for travel as determined by customer needs as well as conferences and events.

Your Team

You will be welcomed as a member of the Latin America & Caribbean sales team (a team of about 30 people) as well as relevant support teams and the larger Sales and Marketing organization based in the U.S. Our team enjoys the flexibility and greater work life balance that working remotely offers. There are opportunities for in-person meetings for support and fellowship. There will be ample resources, tools, training and support to ensure your success as you enter the role and during your development and career growth at EBSCO Information Services.

About You

• 2-5 years’ experience selling in the field or by telephone
• Strong English language communication skills - written and verbal, required

What sets you apart

• Bachelor’s degree is preferred in a business field, communications, library science, tourism, education or academia or substantial relevant work experience in said fields.
• A general awareness of business, financials, products and services, and the library market. 
• Ability to troubleshoot minor customer issues, respond to technical questions from customers in a timely manner or forward appropriate questions, problems, and issues to Technical Support.
• Facility with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
• Facility with CRM systems.
• Spanish language skills are a plus

Diversity, Equity, and Inclusion at EBSCO 

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day.  We have a wide representation of employee resource groups.  To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion 

The EBSCO Way 

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.