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Customer Account Specialist - German Speaking

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Date: Mar 31, 2018

Location: New Barnet, ENG, GB, EN5 1NZ

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

The Customer Account Specialist (CAS) provides technical support assistance to internal and external customers.  Using various problem identification skills, the CAS diagnoses problems, identifies solutions, and drives issues to resolution.  The CAS must work with other internal organizations to communicate, prioritise, and advocate on behalf of the customer.  The CAS is the primary technical support contact for clients in his/her territory. By providing exceptional technical support and setup assistance, they ensure the client experiences timely and thorough support for EBSCO’s SaaS products.

Required experience, skills and qualifications:

  • A minimum of 6 months’ working in a technical support role;
  • Understanding of supporting online products and/or computers;
  • Fluent in both English and German at a technical level;
  • Strong customer service focus;
  • Excellent communicator;
  • Impeccable attention to detail and accuracy of work;
  • Problem solver and able to use own initiative;
  • Responsive and quick to learn and update knowledge;
  • Team player;
  • Self-starter and able to manage and prioritise own workload
  • A formal IT qualification would be desirable

EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.


Job Segment: Technical Support, Bilingual, Customer Service, Technology