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Account Executive - Nordic

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Date: Jan 8, 2018

Location: New Barnet, ENG, GB, EN5

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Account Executive
1. To generate new business, upsell to current customers and maintain existing client business.
2. To manage the sales process from identification of the opportunity to the closing of the sale, whilst meeting and exceeding Sales Marketing Plan targets.
3. To service accounts, account manage and upsell in a professional manner that enhances the customer’s experience of EBSCO and exceeds customers’ expectations.

Primary Responsibilities:

  • To develop this market sector with regards to finding new business opportunities, following up on leads, upselling and ensuring renewals of current products.
  • Manage and retain a portfolio of customers with a number of diverse Corporate related products
  • Build and maintain a high standard of rapport with potential & existing customers at all levels
  • Take responsibility for communicating the ‘EBSCO message’ and influence the direction of the client’s future decisions
  • Understand the needs of client and articulate how EBSCO’s products and services can bring value to them and the user-base they support
  • Work alongside field sales staff to maximize sales opportunities
  • Attend local / national conferences or exhibitions when required
  • Work closely with the account executive manager to develop an effective sales strategy / plan
  • Populate, update and manage daily, a CRM system to achieve sales targets and objectives
  • Produce monthly sales reports required for business planning
  • Anticipate market needs and research improvements to our service culture
    Supporting Responsibilities
  • Liaise with Technical Support on technical issues that require specific expertise
  • Provide internal support to facilitate EBSCO sales endeavours
  • Research and initiate improvements to our service culture
  • Help and support customers in all aspects of EBSCOhost databases and EBSCOadmin operations
  • Anticipate and recognise customer needs and take action as appropriate
  • Act as a ‘trainer’ for customers’ use of EBSCO services
    Personal Development
  • Actively involved in setting personal objectives and strive for 100% achievement
  • Attend all recommended and appropriate training sessions
  • Use available tools to measure personal productivity
  • Take personal responsibility for own role in achieving department and organisational strategic objectives

Cultural Competencies:

  • Drive
  • Positive Attitude
  • Good Judgement
  • Open Communication
  • Collaboration
  • Desire to Make an Impact
  • Eager to Understand
  • Accountable
  • Decisive
  • Team Player 


  • 1-2 years’ previous selling experience within a service related industry
  • Experience of account management and some sales experience
  • Cold calling techniques and selling skills

Preferred Qualifications:

  • Excellent time management and operational skills
  • Strong communication skills
  • Good Literacy and numeracy skills
  • Self Motivated 
  • Strong team player
  • Selling skills
  • Attention to detail and accuracy of work
  • Responsive and quick to learn and update knowledge


Employee policies & benefits vary by location.


EBSCO Information Services is a company headquartered in the United States and the personal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with personal identifiable information, you fully understand and unambiguously consent to the transfer and the collection and processing of such information in the United States.

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