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Date:  May 7, 2024

Key Account Manager & Product Specialist - Spain & Portugal


Madrid, M, ES, 28001

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.


The Key Account Manager & Product Specialist is responsible for developing and managing the relationship with current customers of a leading scientific publisher by delivering outstanding service levels and

showing a deep knowledge of their products, whilst staying abreast of the publishing industry changes to share updates with customers, the publisher and colleagues. The Key Account Manager & Product Specialist will also be responsible for identifying new business opportunities, designing tailored sales strategies, and marketing initiatives

to effectively achieve revenue targets.


This position requires the ability to travel between 25%-50% of the time to best support customers in the designated territory.


Primary Responsibilities

  • Work with EBSCO sales management to define and establish sales projections for the assigned territory.
  • Personally visit designated accounts in the assigned territory and markets.
  • Proactive approach to identify new business opportunities and drive growth initiatives within the assigned territory or market segment.
  • Proficiency in understanding and detailing the range of products offered. Familiarity with the latest publications, journals and digital resources provided by the publisher.
  • Proficiency in understanding and communicating the policy and process for traditional and open access publishing.
  • Proficiency in understanding both the specific needs and requirements of customers and the market trends, as well as the competitive landscape within the academic traditional and open access publishing domain.
  • Enter all relevant information related to sales into the EBSCO and the publisher Customer Relationship Management (CRM) tools to ensure proper follow-up and closure for each account.
  • Attending designated conferences, meetings, trade shows or other events as assigned or needed.
  • Provide informative training sessions for both customers and internal teams.
  • Ability to develop comprehensive localized (if required) training materials and resources.


Required Qualifications

  • Fluent in Spanish and English, both written and verbal.
  • 5+ years of demonstrated experience within the academic publishing industry.
  • Demonstrated Scientific, Technical and Medical (STM) professional background.
  • Bachelor’s degree or higher.
  • Proven track record of customer management, achieving sales targets and driving revenue growth.
  • Competency in the use of personal computing, tablets, and other mobile devices to perform business
  • functions including email communications, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
  • Must be based in Spain, preferably Madrid.


Preferred Qualifications

  • Knowledge of Portuguese.
  • Master of Library and Information Science (MLIS or MLS), or equivalent degree.
  • Experience hosting live sessions via Zoom, Teams, or other web conferencing tools.


Diversity, Equity, and Inclusion at EBSCO

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day.  We have a wide representation of employee resource groups.  To learn more, visit 


The EBSCO Way 

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit    


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