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Training Specialist (Kuala Lumpur)

Date:  Sep 12, 2022
Location: 

Kuala Lumpur, 10, MY, 43200

Onsite or Remote:  Remote
Company Name:  EBSCO Information Services

EBSCO International is the international operations group of EBSCO Information Services (EIS).  EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team.  EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

 

 

The role

The Training Specialist’s role is to independently execute the regional training plan, developing and delivering customer training regarding EBSCO products, services and enhancements. This includes the creation and maintenance of training outlines and presentations, as well as delivery of both onsite and online training for customers. You will become an expert in EBSCO's products and services and remain abreast of product changes to share updates with customers.

 

In this role being able to travel internationally and independently up to 40% of the time is essential.

 

This position works from a home office and will be based in either Kuala Lumpur, Malaysia or Manila in the Philippines.

 

Functions of this role:

  • Work with Senior Sales Managers & Customer Training Services Team Lead to develop a regional training plan.
  • Arrange and deliver product training for customers within an assigned geographic territory.
  • Research and customize training presentations & materials as necessary for various customer sites.
  • Conduct online and onsite customer trainings regarding EBSCO products and services.
  • Respond to all incoming training requests from sales representatives, from Customer Satisfaction employees, and from customers.
  • Track and report on all training activities, providing monthly metrics regarding frequency and quality of training.
  • Maintain detailed product knowledge, including understanding of future enhancements.
  • Assist in the creation and updating of customer training documents designed to improve the experience and success of the customer, including help sheets, video tutorials, presentations, lesson plans, and train-the-trainer outlines.
  • Create and edit video tutorials.
  • Arrange personal travel schedules within EBSCO travel & expense guidelines.
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality.

Required qualifications/experience:

  • A qualification in Library and Information Science is a prerequisite.
  • 2+ years’ experience working in libraries is essential and Academic library experience is desirable, 4+ years’ experience will be highly regarded.
  • 2+ years’ experience with training development and delivery is fundamental to the role.
  • Excellent written and verbal communication skills.
  • Proficiency in spoken and written English.
  • Excellent organizational skills.
  • Refined oral presentation skills.
  • Previous experience with customer support and interaction in a business environment.
  • Understanding of instruction evaluation methods
  • Must be able to quickly learn and apply technology skills for manipulating online training.

Desirable qualifications/experience:

  • Fluency in Malay/Bahasa Malaysia language (spoken, written), Filipino and other South East Asian languages would be beneficial.
  • Online video production and editing skills and experience (using Camtasia, Screencastomatic, YouTube, Vimeo etc)
  • Online training experience.
  • Familiarity with regular library technologies (e.g. OpenURL link resolvers)
  • Valid Driver’s Licence

The position is a stimulating and engaging role that will use your qualifications, library and training experience.

 

Remuneration package will be commensurate with experience.

This position is open to candidates that have the ability to work in Malaysia or the Philippines.

Please provide a cover letter (addressing your suitability for the role) and resume.

 

 


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