Share this Job

Warehouse Operations Manager

Date:  Sep 24, 2022

Ipswich, MA, US, 01938

Onsite or Remote:  Onsite
Company Name:  EBSCO Information Services

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.




Professional, hands-on, customer service driven, creative thinker and problem solver responsible for the oversight of the warehouse and all its processes; including shipping and receiving functions and the receipt and distribution of company mail, both external and interoffice.  Oversee performance and process improvement activities within the team, ensuring efficient and effective warehouse operation that complies with all state, federal, and international regulatory laws, standards, and protocols.


Responsibilities and Duties

  • Management of warehouse staff and operations including marketing order fulfillment
  • Team expert and administrator of the shipping and receiving software
  • Support technology teams
    • relocating, storing, and organizing equipment
    • with the lease/returns lifecycle processes
    • coordinating disposal of discarded technology hardware and other electronics
  • Daily mail pickup, sorting, and filtering incoming mail for various departments
  • Maintain an organized, efficient, and clean warehouse managing inventory of stocked items and supplies with respective departments
  • Maintain open communication with representatives of commonly used carriers/vendors
  • Respond to customer and employee requests in a professional and timely manner
  • Report maintenance, cleaning, or safety issues that require attention
  • Resolve customs related shipping disputes
  • Oversee and provide training to Facilities team members on a variety of topics including powered industrial trucks inspections, operation, and maintenance
  • Deliver a positive, professional, friendly environment that puts customer satisfaction first and foremost
  • Identify areas of continuous improvement, establishing new and updated processes including development of shipping and receiving reporting with analysis
  • Other duties as assigned including, not limited remediating safety issues in a timely manner and assist in facilities related projects or tasks


Requirements and Experience

  • 2+ years of experience in a mailroom/warehouse
  • 1+ years in a supervisory or manager role
  • High school diploma or equivalent
  • Ability to stand for long periods of time and lift and carry 50 pounds
  • Ability to email, text, and effectively use applications via company issued smartphone
  • Ability to plan and prioritize workloads
  • Ability to multi-task and pivot on short notice
  • Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, etc.)
  • Knowledge of international import/export customs requirements
  • Knowledge of shipping and receiving software
  • Must have a valid driver's license and be able to drive company vehicles and a small box truck
  • Proficiency with operating a powered industrial truck and hydraulic lift


Target Annual Salary Range: $45,405 - 64,865

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:



We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

Job Segment: Shipping and Receiving, Operations Manager, Warehouse Manager, Warehouse, Marketing Manager, Operations, Manufacturing, Marketing