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User Experience (UX) Product Owner

Date: Dec 30, 2020

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

As a Product Owner with the UX Research & Design group, you will drive our centralized team’s workflow, process and operations serving EBSCO web and mobile based products and services.  As a connecting point between product management, marketing, technology and other stakeholder groups, you will utilize a unique blend of Business, User Centric Design practices, and technical savvy to make the company vision a reality. UXPOs are agile team backlog owners and guardians of product quality.  

The mission of the UXPO is to help team members understand Product development priorities, improve research & design practices and enhance team output. The ideal candidate will do so by teaching, implementing, and supporting UX design thinking and various UX research methodologies in harmony with SAFe principles and best practices.  The UXPO is a servant leader who works with and for the teams, ultimetely empowering teams to challenge their existing environment and remove impediments.  


What you’ll do 

  • Work with UX R&D Team, and agile development teams, to deliver great products and services for our customers. 

  • Collaborate with members of the extended product and platform management team (epic owners, product managers, platform managers, agile product managers, analysts, etc.) as needed to understand market needs and product requirements. 

  • Know your product details and contribute a genuine passion and enthusiasm for the product and mission 

  • Assist Agile Product Managers with the definition of product Design & Research features and functionality 

  • Facilitate team meetings, including the Daily Standup, Iteration Planning, Team Demo and Iteration Retrospective, as well as the team’s participation in events such as Program Increment Planning and Inspect and Adapt workshops. 

  • Identify and remove any impediments/distractions that interfere with the team's ability to deliver against their commitments. 

  • Work with the teams to identify and execute upon opportunities for continuous improvement of team dynamics, enjoyment, and performance in an environment of collaboration and innovation. 

  • Facilitate, coach, and inspire the team to challenge itself and complete the work without coercion, assignment, or dictating.  Understand how to address conflict and mediate in order to help the teams become high performing. 

  • Work with technology management to leverage key metrics to communicate progress and health of the teams as well as to identify and leverage opportunities for improvement. 

  • Facilitate internal and external communication between Agile Product Owners, RTEs, Technology Managers, Team Members, and key Stakeholders to improve transparency and information sharing 

  • Maintain an actionable, prioritized team backlog  



Who you are 

  • A self-directed, rapid learner 

  • Collaborative by choice 

  • Good at sorting through ambiguity 

  • Fun and reasonable 

  • Prepared and responsible 

  • Empowered through humility 

  • Goal and detail orientated 

  • Make good choices and accepts and address mistakes 

  • Effective written and face-to-face communicator 


Skills or experience you need 

  • At least two years working as a business analyst or in product management (preferably in UX or as a product owner), or one year as a member of an agile development team 

  • At least two years of defining and documenting product requirements into small, well-articulated, and valuable deliverables 


Skills or experience that sets you apart 

  • Experience working within a Lean-agile software product development culture 

  • You have used a variety of business analysis tools and techniques to aid in the breakdown of large chunks of work, elicit requirements, or make decisions 

  • Can derive actionable insights from customer usage data 

  • Practical experience with A/B or multivariate testing 

  • A proven track record of developing and managing world-class consumer facing software  

  • Comfortable working in a highly collaborative environment across multiple functional teams 

  • Strong written and verbal communications skills 


EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Boston

Job Segment: User Experience, Business Analyst, Product Manager, Testing, Technology, Operations, Marketing