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Senior Director, Marketing Digital Experience & Design

Date: Dec 27, 2018

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.



The role of Senior Director, Marketing Digital Experience & Design in EBSCO’s Marketing Department oversees global Marketing website development, related user experience strategy, design operations, Marketing technologies, elements of customer experience that tie to customer support, and various multimedia/digital marketing activities across a suite of market segments and product lines. The successful candidate will manage and grow the presence together with cross-departmental stakeholders to ultimately to act as critical entry point to all aspects of EBSCO’s online resources – from marketing pages to customer experience and access to the product suite – leveraging newly established means for authentication. The ability to engage technical, creative and business stakeholders across the organization to drive projects forward in a team environment will be critical to the success of the role. A larger sense of brand identity, customer experience and design expertise together with a metrics-driven approach is critical to move the EBSCO portfolio forward in consistent, unified way across various initiatives and teams. This position will act as a senior leader within the Marketing department, reporting to the SVP or Marketing.


Primary Responsibilities

  • Manage a multi-dimensional team specifically covering Marketing design operations, analytics, SEO, web development, technology stack, UX and multi-media design/creation
  • Manage all aspects of the Marketing Web experience for all market verticals, across 15 product lines in multiple languages
  • Ensure that the Marketing Technology stack is optimized, working with the Directory of Marketing Web Development & Technologies on web content management, digital asset management across Marketo, CRM, etc.
  • Scale Search Engine Marketing (SEM) and develop traffic acquisition strategies with aggressive growth goals
  • Work across Marketing teams to ensure optimal processes and output (Social, PR, Sales Support Tools, Email/Automation, International Marketing, etc.)
  • Be a driver for cross-departmental collaborations with Product Development, Product UX, Customer Support, Sales, and Marketing for ultimate orchestration of customer touchpoint and internal needs
  • Maximize web experience leveraging advanced features of Marketing Automation tools
  • Be a leader and advocate for emerging technologies to support lead acquisition, engagement and conversion


Required Qualifications

  • 8+ years of digital marketing, design and UX/ customer experience roles
  • 5+ years leading high-performing digital Marketing team
  • 5+ years in active leadership role within a collaborative environment
  • 3+ years across SEO, SEM, Agile, Web localization


Preferred Qualifications:

  • Advanced degrees in applicable areas (design, UX, etc.)
  • Knowledge/Experience in B2C digital marketing/web development
  • Experience working with Drupal, Marketo, Web personalization and chatbots
  • Brand identity management experience at enterprise level

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Nearest Major Market: Boston

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