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Release Implementation Specialist

Date: Feb 7, 2019

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Release Implementation Specialist

 

The Release Implementation Specialist will:

  • Represent Customer Satisfaction and participate as an advocate for Customer Satisfaction priorities with project teams
  • Build productive relationships and collaborate with PPMO, PM, Technology, Sales and Marketing
  • Manage implementation of all software/database/integrated projects within Customer Satisfaction
  • Coordinate and manage User Acceptance Testing for key software releases and updates
  • Coordinate communication of key software projects details to Release Management stakeholders
  • Coordinate with other Release Management teams regarding communication and requirements with SAFe teams
  • Engage appropriate team members in cross-departmental activities
  • Ensure Customer Satisfaction and customers are ready for key software releases and updates

 

Primary Responsibilities:

  • Represent Customer Satisfaction in project meetings to ensure Customer Satisfaction requirements are met
  • Provide feedback to Customer Satisfaction Leadership on the risks certain projects may have on the support, training and/or implementation model and stability at the earliest stages of a project
  • Analyze/assess each project at initial stages to identify external and internal customer impact and determine appropriate level of Customer Satisfaction involvement and input
  • Collaborate with PPMO, PM, LEO, IT, Sales and Marketing to ensure Customer Satisfaction dependencies are understood by all cross-functional team members
  • Coordinate User Acceptance Testing for software releases, particularly new products, quarterly releases of core systems and high-profile projects
  • Summarize communication/action items, and engage appropriate team members as needed
  • Communicate and document key software project details to Customer Satisfaction stakeholders, including Impact Score and Involvement Score
  • Facilitate a review and provide Customer Satisfaction approval prior to deployment of a release
  • Advocate on behalf of customers for issues, enhancements and defects
  • Communicate with Team to identify areas of improvement and assist with balancing workload

 

30 Day Objectives:

  • Reach out to ART and Cust Sat stakeholders to introduce yourself and understand their areas of responsibility
  • Familiarize yourself with the responsibilities of the Implementation Specialist, including artifacts, tools and processes
  • Take ownership of assigned ART/Features for next (or current) Program Increment (PI)
  • Participate in all team and ART ceremonies, including Release Management meetings

 

60 Day Objectives:

  •  Lead team ceremonies, including Release Management meetings
  •  Produce all stakeholder deliverables for assigned ART/Features, including Acceptance Testing

 

90 Day Objectives:

  • Participate in Retrospective on current PI; identify 2-3 key opportunities for improvements to the process and tools
  • Lead PIP planning activities for next Program Increment for assigned ART(s)

 

180 Day Objectives:

  • Identify and lead team improvement projects
  • Participate in an Enterprise level project

 

Requirements:

 

  • Bachelor's Degree or 4 years work experience in a business or technical environment.
  • 1+ years Customer Satisfaction/Support experience
  • 1+ years experience presenting to management level or above
  • 1+ years project management experience

 

Preferred Experience:

  • 1-2 years of experience with EBSCO's products and customers

EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Boston

Job Segment: Implementation Manager, Database, Testing, Project Manager, Technology