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Program Manager for Web Application Security, Platform Reliability, and Infrastructure Operatio

Date: Apr 3, 2019

Location: Ipswich, MA, US, 01938

Company: EBSCO Industries Inc

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Program Manager for Web Application Security, Platform Reliability, and Infrastructure Operations


This position is positioned to be a key player within the ISO Leadership Team.  The mission of the Program Manager is to plan, prioritize, coordinate, and align the efforts of multiple agile software development teams in the areas of web application security, platform reliability, and infrastructure initiatives for On-Premise and Platform Cloud Operations.  To optimize the throughput of deliverables that meet internal and external customer needs and optimize business value, we are looking for a knowledgeable hands-on Program Manager to partner with the EIS Lean Enterprise Office (LEO) to ensure alignment with our Agile Release Trains (ARTs) planning practices and cadence.  The EIS ARTs are our long-lived team of Agile teams, that in alignment with LEO guide and prioritize the execution of product and software delivery with the use of Lean tools, practices, and principles.   Located within Information Security and Operations (ISO) Group, the Program Manager will liaise with Lean Portfolio Management, Lean Enterprise Organization, Product Management, and across Technology Department Engineering in the building and execution of the company's technical and operations roadmap. 


Who you are:

The ideal candidate is a self-directed, rapid learner.Collaborative by choice and good at sorting through ambiguity, you have the interpersonal communication and organizational skills to drive every conversation to resolution and attain clarity of thought, leaving all participants with a "go-forward" path.Self-confident but humble, you are good listener that empowers through humility emphasizes partnership.Prepared and responsible, you are extremely goal and detail orientated.You make good choices, while gracefully accepting and addressing mistakes.You are an effective written and face-to-face communicator.

Specific tasks include developing programs to support the organization's strategic direction, as well as facilitating the development and management of long term goals, operating plans, and program funding proposals.  To be successful in this role, the ideal candidate should have prior experience in both program management and project management as well as s strong working knowledge of SAFe (Scaled Agile Framework for Enterprise).



  • Coordinate with ISO leadership and product owners to drive the creation and prioritization of the ISO Portfolio backlog and coordinate prioritization of work across the Value Stream
  • Assist ISO Leadership to develop new SMART (Specific, Measurable, Achievable, Relevant and Time-bound) goals and objectives.
  • Work with LEO to identify opportunities for training, and adoption of Lean management principles and practices across EIS.
  • Provide leadership, coaching, training, and governance that will help us grow our continuous improvement culture, improve operational efficiency, and reinforce Lean and Agile best practices with engineering teams, stakeholders and peers 
  • Assist ISO Leadership in collaborating with technical directors, managers, and product owners creating and managing the ISO Group portfolio backlog.
  • Align and work with Scrum Masters and ART Release Train Engineers across Agile Release Trains (ARTs) to drive commitments and align dependencies
  • Use existing data and metrics to understand team and department level progress or potential areas of concern and take actionable steps to ensure project goals are achieved.
  • Execute relevant Agile ceremonies to help with planning activities and produce accurate and timely status reporting throughout program life cycle.
  • Support ISO delivery of committed work, communicate and coordinate key service needs
  • Institute process improvement measures to enable the organization's performance
  • Proactively communicate progress, decisions, impediments, and risks
  • Proactively analyze and clearly communicate progress, decisions, impediments, and risks

Required Qualifications:

  • 3+ years of experience in Project or Program Management or scrum master role
  • 3+ years prior experience with facilitating software development teams within a Lean-agile software product development method, such as Scrum, Kanban, or SAFe
  • 3+ years of proven experience managing a team
  • Excellent communication skills
  • Solid understanding of Lean Agile practices and principles
  • Solid experience with metrics-based decision making

Preferred Qualifications:

  • Experience working in the Scaled Agile Framework (SAFe)
  • Lean and/or Agile certifications
  • PMP certifications
  • Bachelor or master's degree in computers (Skills/Experience can be substituted for degree)
  • Technical understanding in any of the fields of Reliability Engineering, Infrastructure Engineering, Networking, and Security

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.


Nearest Major Market: Boston

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